Hello All,
Moneybookers is quite simple, but can get confusing if you are already registered with them.
As for orders, ALL orders have been shipped, except DM518S which as it says on website (and message has been there since last thursday) DM518S will be shipping 4th June at the earliest.
All emails have been replied to, as i can see in my inbox, all have had reply. Many people need to check there Junk Mail ect. as we get a few mails returned to us.
As for Alex, your tuners were both upgraded to L3 for the delay.
Thank You
Satronics
It was on the website in the delivery section and is still there now. This notice was placed last week on thursday.
It was posted clearly on the website so that everyone could see, we cannot manually inform everyone who order's a reciever (dm518s) that shipping would be 4th at earliest.
All recievers will be posted via courior and anyone wishing to recieve a refund due to not seeing the notice is more than welcome to one.
Many Thanks
Satronics.co.uk
Hello All,
As for orders, ALL orders have been shipped, except DM518S which as it says on website (and message has been there since last thursday) DM518S will be shipping 4th June at the earliest.
All emails have been replied to, as i can see in my inbox, all have had reply. Many people need to check there Junk Mail ect. as we get a few mails returned to us.
Satronics
WOW all these 1 posters coming forward dam lot of them lol
Well thats easy to explain. The contact wit satronics is close to none. They don't respond to emails. So the only way to have some info is by posting here.
Heres an easy one to explain. THIS SITE HAS **** ALL TO DO WITH SATRONICS or any other traders so dont abuse it please.
I'm only explaining the other point of view. I understand this site has nothing to do with the problem. But it can serve as a warning for people who plan on buying there since this is a Sat forum after all. If it's breaking any rules, then the thread can be locked. And please don't use capslock, that considered to be rude on the internet
:roflmaoMSLI love you cheeky little noobs lol
Hi from Greece.
This is my story regarding Satronicks:
I have placed an order at their online shop in the 22nd of May.It was about 2 Spiderboxes (stated as in Stock) and high up to £370.83.Payment sent through Moneybookers and immidiately accepted.
No order dispatched until 29th, so I emailed their customer support:
"Dear Sirs,
I have placed an order (Nr. 000088) at your on line shop since the 22th of May but the status of my order remains since then, as accepted.
I purchased these items (sat receivers) from your shop, as I was convinced that my order (which was in stock)would be shipped immediately.
So please inform me of the estimated date of dispatch and provide me with a tracking Number.
I could wait until next Tuesday 1st of June, before cancelling my order and claim for a refund from Moneybookers."
After 20 minutes I received this:"Hello,They are to be shipped next wednesday (1st of June)".
Neither dispatch was made,nor any email sent until the 2nd of June, so I mailed customer support the following:
"Dear Sir,
due to your past email, I am expecting today a shipping notification of my order and accordingly a tracking number of it."
Guess what? No answer from them.
Next day (3rd of June), I managed to have a live chat with Mr. Josh Farmer.
I stated that I needed an exact and solid answer of if and when my order would ship.I also asked for a refund if shipping was not to be made.
Mr. Farmer answered:
" Our policy states no refund.Your order will be shipped but not today.It will be dhl express, so If I send Monday you get it Tuesday".
When I saw the answer above from Satronics, I was curious as no dispatch email sent to me.
Dear Satronics' customer support, I am still waiting for your dispatch notification...[/QUOTe
This is what Google are, Our specialists have reviewed SuperSatShop.eu, and we no longer allow this seller to process orders using Google Checkout.
I wonder why.. why the delay you can only get the money back before 45 days (Charge back) and as for using this forum, Satronis is posting all the lies
we are just stating what happen to us, if somebody would like to buy a Sat. sytem if he doesn't want any more posting on this forum, he should answer the e mails, phone, ect..
Falcon
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