Satronics (Problems or not?)

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Hello,

On the Site is clearly states some products are on O2O basis. Meaning Order to Order which is explained in delivery section.

These products work on a O2O basis. and it written at the bottom on the screen.

you also choose a mthod of shipment not possible for greece and as it says in delivery page Island are charged at a higher rate and please contact us before purchasing.

Thanks

1.Where on earth states on your site that SPECIFICALY Spderboxes are on O2O basis?
2. From Wikipedia: Greece , also known as Hellas and officially the Hellenic Republic , is a country in southeastern Europe, situated on the southern end of the Balkan Peninsula. I also have over 350 purchases on Ebay from all over the world (USA,a hundrend in UK , Germany,HK,FRANCE etc).No one ever calculated shipping concidering Greece as an Island (please don't stick to Mykonos!!)
3. If you were aware of all these "problems" !!! regarding my order, why didn't you contact me either to resolve or to cancell it?
 
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i think O2O companies should be stopped (personally) as what happens, if someone orders something you have to order in, and the place you have to order from has no stock?

If youre sending so much stuff, get a trade account with someone like citylink, theyll collect from your premises, and ship ANYWHERE in europe for a set price

if youre not sending huge amounts, sitel like parcel2go can book couriers, including international ones, 4 day delivery via these, UK to greece, door to door, is £18.99 + VAT, and you dont need a trade account to use them, heres a quote form ready fulled in, UK-GR ;)
 
Hello,

On the Site is clearly states some products are on O2O basis. Meaning Order to Order which is explained in delivery section.

These products work on a O2O basis. and it written at the bottom on the screen.

you also choose a mthod of shipment not possible for greece and as it says in delivery page Island are charged at a higher rate and please contact us before purchasing.

Thanks
i have looked on your site and there is verylittle explained about 020 what does this actually mean??
 
in the delivery terms it says

This delivery policy does NOT apply to the following

* Pre Order Items
* Out of Stock Items
* Items on a Order2Order Basis (this is in the product description)

then looking on the spiderbox page, right IN THE MIDDLE of the very long specification, it says, on a single line

On O2O Basis.

no wonder people cant see it
 
in the delivery terms it says



then looking on the spiderbox page, right IN THE MIDDLE of the very long specification, it says, on a single line



no wonder people cant see it

So why isn't it on the top of the description and instead of it says:
Availability: In Stock
9 item in stock items

In stock and O2O are two completely and different states of Availability
 
So why isn't it on the top of the description and instead of it says:
Availability: In Stock
9 item in stock items

In stock and O2O are two completely and different states of Availability

that should mean 9 receivers, physically there, ready to have a shipment label slapped on them, and be off for delivery

i have a brand new ferrari california for sale, in stock, O2O, any takers?
 
that should mean 9 receivers, physically there, ready to have a shipment label slapped on them, and be off for delivery

i have a brand new ferrari california for sale, in stock, O2O, any takers?

You made my point:Clap:
 
1.Where on earth states on your site that SPECIFICALY Spderboxes are on O2O basis?
2. From Wikipedia: Greece , also known as Hellas and officially the Hellenic Republic , is a country in southeastern Europe, situated on the southern end of the Balkan Peninsula. I also have over 350 purchases on Ebay from all over the world (USA,a hundrend in UK , Germany,HK,FRANCE etc).No one ever calculated shipping concidering Greece as an Island (please don't stick to Mykonos!!)
3. If you were aware of all these "problems" !!! regarding my order, why didn't you contact me either to resolve or to cancell it?


We did try to contact you but your email bounces?
Greece is a island on certain parts.

Digidude do you think im stupid. Firstly Parcel2Go is expensive.

Secondly i have 2 Trade accounts
1) DHL
2) Interlink Express

O2O is for certain items only and is on the site.


patraboy you say about me contacting you and you wont even speak to me??
 
We did try to contact you but your email bounces?
Greece is a island on certain parts.

Digidude do you think im stupid. Firstly Parcel2Go is expensive.

Secondly i have 2 Trade accounts
1) DHL
2) Interlink Express

O2O is for certain items only and is on the site.


patraboy you say about me contacting you and you wont even speak to me??

if parcel2go is expensive, and you have 2 cheaper trade accounts, how is that an issue with £25 delivery to greece then?

if O2O is for specific items, then surely showing as having 9 'in stock' but hiding a single line of text in between the item specs stating that its an O2O item is very conflicting information? its either 'in stock' or has to be ordered specifically for a customer?
 
As DHL do not provide a road service to greece only express as they say its an island.

Seocndly Spiderbox are ordered to for customers. The only item which currently is.

Thanks
Satroncs
 
We did try to contact you but your email bounces?

Greece is a island on certain parts.

O2O is for certain items only and is on the site.


patraboy you say about me contacting you and you wont even speak to me??
1. You only sent 2 emails full of excuses and not reffering to any kind of problems and proposing solutions.

3/4 of Greece face the sea but only 1/4 consists of islands and certainly not my area

Availability is either in stock, or out of stock, or O2O . Please, explain what exactly is "9 items in stock".
To end this here, I had ordered something that you stated you had in stock,paid for it,assured by you that I would receive it by the 10th of June without any Previous refers to any kind of problems (I dare you to present in public any emails to me, stating problems regarding O2O basis and shipping charges for Greece).
The 10th of June was today,I do not need anymore these items, you don;t offer refund, so I have just claimed my refund from MOneybookers.Period.-
 
As DHL do not provide a road service to greece only express as they say its an island.

someone should inform them that their site is misleading people i think :proud:


Logistics Services
We are the world's largest logistics specialist.

Air Freight
Ocean Freight
Road and Rail Freight

Press Release

Brussels 10/12/2007
DHL extends leading European coverage of morning deliveries Simplified Express product portfolio in Europe starting in October
DHL Express, the leader in the European parcel express market, is responding to the increasing demand for morning deliveries and has expanded its European coverage. Setting a new benchmark, DHL Express now reaches 80 percent of business addresses in Europe before 12:00, up by 6 percentage points compared to the end of 2006. This development further strengthens the company's leading geographic footprint. DHL Express offers unparalleled coverage in Europe, serving major cities as well as smaller and mid-sized towns. All of Germany and more than 90 percent of the businesses in the UK, Belgium and Netherlands are now covered before noon. In addition, significant improvements were made in 2007 in the Nordic countries and in Eastern Europe.

Along with the expanded service, DHL Express Europe is introducing a simplified product portfolio. It comprises the services DHL EXPRESS 9:00 and DHL EXPRESS 12:00 in addition to the close-of-business service DHL EXPRESS WORLDWIDE. The new portfolio is designed to make DHL Express services easier to use for customers. With the same late collection times as before, customers can select three time-defined services based on their shipping needs - with a money-back guarantee for delivery times in Europe.

DHL EXPRESS 9:00, DHL EXPRESS 12:00 and DHL EXPRESS WORLDWIDE are offered in 40 European countries and territories.* Moreover, DHL EXPRESS 12:00 service is available to 26 overseas destinations from Europe as well. "This is another milestone of DHL's continuous investment in its network capabilities in order to secure market-leading services. Earlier this year we invested in service upgrades for deliveries to the United States. Now we are pushing our capabilities for morning deliveries in Europe to set a new benchmark," says Thomas George, Managing Director, Marketing & Sales DHL Express Europe.

DHL is launching an integrated pan-European campaign in October that will highlight the leading coverage of DHL EXPRESS 12:00 in Europe and that will demonstrate how its noon-time delivery service can help customers save time and beat deadlines. Building on the theme "Because Time Matters," the campaign features TV, outdoor, print, radio and online advertising and a www.dhltime.comExternal Link / New Window Web site offering in-depth information on the new service portfolio and the expanded capabilities.

*Andorra, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, Falkland Islands, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greenland, Greece, Hungary, Canary Islands, Ireland, Iceland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia

Source.

This says about EXPRESS being ADDED to their portfolio, as well as their standard services
 
i suppose anyone with a problem with satronics would google them and this forum will show in results

Yes and unfortunately this is what happened with another well known supplier/forum and we all know how that ended up.
 
This is a real shame, I found Josh to be a very friendly guy but clearly there are some major internal issues in his company at the moment. As you may have read earlier in this thread, I had issues with my order which where satisfactorily sorted by Josh (Satronics). I wouldn't consider ordering again anytime soon but would deal again in the future once he has sorted this rocky patch he is going through.

I advise that anybody with issues uses live support as he will listen to you and in my case, sorted my dispute within 2 days! Which is pretty good going. (after using live chat, emails dont seem to be as effective).

Get on live support!!!! :banana:
 
Might ask him for a job, by all accounts he could do with the extra hands.:proud:
 
How can it be 'in stock' if you have to order it after receiving an order?


We have a Few in Stock, and others are on O2O basis, in gerneral we try to hold stock on even O2O Items.

And as your said DHL EXPRESS provide the service there not DHL ROAD.

Thanks
Satronics.co.uk
 
Excuse after excuse, the truth is its a one man outfit who is a dropshipper basically, he'll take the funds then order your box.

Stick to linuxsat.

what is the site of linuxsat? they ship from UK?
thanks
 
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