They get you to download their dial up cos after you get switched off from your current isp you have no way of receiving your activation email, so you can use dial up to receive this and activate your account
Make sense ????
As for their service, I have the 1 meg jobbie and often suffer from lack of speed at the mo during peak times
Dear supanet user,
Thank you for your recent email regarding slow broadband speeds, these can sometimes be caused by a virus or trojan on your PC for more info on these please see w!w.supanet.com/computing6.1/computing_security.html
Please make sure you have the following software installed on your PC, Anti-Virus, Firewall, Spyware Checker, make sure that all of these are updated to the latest versions and that you have scanned your PC to make sure it has no malicious software running on it.
Click on the link at the bottom of this email to test your broadband speed. If its still slow it may possibly be due to some issues with the supanet network. The following information was posted on the ADSLGuide message board in response to users queries regarding broadband speed issues:
In keeping with other ISPs, Supanet aims to increase network capacity in response to customer demand. Occasionally there may be a shortfall in some element of network capacity (e.g. Internet bandwidth, router/switch capacity, links to other carriers such as BT etc.). With continued planning and forecasts usually any potential shortfalls can be minimised.
We have recently upgraded our router capacity, and increased our Internet transit bandwidth. Unfortunately, one of our key Tier 1 IP Transit suppliers is unable to keep up with our demand for additional bandwidth. This is presently outside of our control and was not forecast by our provider - albeit mitigating steps have already been taken to re-route traffic wherever possible and we are securing additional capacity from an alternate provider.
We aim to deliver the best possible service to the maximum number of customers for the maximum amount of time. Unfortunately, this is not always possible all of the time. In such circumstances, in order to protect the service for the majority of customers, we do have to employ traffic prioritisation methods so as to deliver the best online service given the resources available to us at that time.
This traffic management may take several forms, and may vary depending on time of day. However during key busy periods, such as evenings and weekend afternoons, customers may experience some degradation in some elements of the service. Please bear in mind that the broadband platform is a shared resource, and that customers may experience traffic contention periodically. This is within the stated terms of the service.
Please rest assured that we appreciate your patience, and that we value your custom and are striving to provide you with the best possible service.
If you have any further queries please call 0800 138 0454 for any customer service issues or 0845 122 0032 for technical help
Regards
Vikki
