so what about my order week last thursday night 2 x dm800 tuners paid for next day delivery (14 in stock at time of ordering ),still nothing ,but emailed you and asked about wifi bridge and you were able to reply to that on monday , if you have net problems you could easy use a friends pc or internet cafe or even mobile dongle to get your ordersTo stop any more confusion this morning we also added a new Delivery Policy to our website.
Please read Below.
Shipments
Your Shipment.
Packages are generally dispatched within 2 business days after receipt of payment and are shipped via your chosen method of shipment.
We use the following companies for dispatch of products;
DHL EXPRESS EUROPE (1-2 Days)
DHL ROAD EUROPE (2-5 Days)
UPS/HDNL UK STANDARD (1-2 Days)
ROYAL MAIL STANDARD PARCELS (1-4 Days)
ROYAL MAIL RECORDED (1-4 Days)
ROYAL MAIL SPECIAL DELIVERY (1 Day Del. before 1PM)
ROYAL MAIL EURO PARCELS (3-7 Days)
Both Royal Mail Standard Parcels and Royal Mail Euro Parcels do not include Tracking. If you choose this service you are liable for loss, as we do NOT advise you to choose shipping that is not traceable.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected.
CUT OFF TIMES (ORDERS CAN TAKE UP TO 2 WORKING DAYS FOR DISPATCH):
DHL ROAD - 10AM
DHL EXPRESS - 1PM
UPS/HDNL - 1PM
ROYAL MAIL - 2PM
SPEICAL DELIVERY - 3PM
Delivery
Worried about how long your shipment will take?
We have applied a new policy to our delivery's. Any Express Delivery service (UPS/SPECIAL DELIVERY/DHL EXPRESS) Which are not send with-in 3 Working Days will be entitled to a full delivery refund [in the form of store credit] Any non express delivery that does not get dispatched with in 5 Working Days are also entitled to the same Full Refund.
This delivery policy does NOT apply to the following
Pre Order Items
Out of Stock Items
Items on a Order2Order Basis (this is in the product description)
As for Talktalk surprisingly there the best in the area we are. No cable around here.
Many Thank
Satronics
a week last thursday very suspicous! alright redeeming yourself ! quick to take the money !if internet probs how comes you got the lads cash? stop messing people around and get your shop in order.
Alex,
We are off bank holiday weekend, we cannot process orders with-out internet facilitys and as explained eailer, a Mobile DOngle does not work in the builder where we are, every order has to be printed and booked, all using the internet which is not possible.
We havn't replied as its bank holiday weekend and we are not working and if you check website you will clearly see that it says this.
Thank You
Satronics
P.S @ Pimped We have a two day policy in-case we are out off office, we encounter problems ect. This way it add's extra security and stops complaints if there is any delay, as you can expect up to 2 days. Usually orders are shipped same day but on some occasions this can be different I.E 2 Working days. Working days do NOT include Saturdays either.
Alex,
We are off bank holiday weekend, we cannot process orders with-out internet facilitys and as explained eailer, a Mobile DOngle does not work in the builder where we are, every order has to be printed and booked, all using the internet which is not possible.
We havn't replied as its bank holiday weekend and we are not working and if you check website you will clearly see that it says this.
Thank You
Satronics
P.S @ Pimped We have a two day policy in-case we are out off office, we encounter problems ect. This way it add's extra security and stops complaints if there is any delay, as you can expect up to 2 days. Usually orders are shipped same day but on some occasions this can be different I.E 2 Working days. Working days do NOT include Saturdays either.[/Q
I also have a website m8 and would never let customers down like this if i cant ship next day i contact customer and say so ,a mobile dongle is just that you stick in a lappy and get a signal ,no signal you jump in car and drive till you get one as for internet booking of carriers my order was for 2 x tuners to be sent by royal mail special delivery you could write my addy on a small box and post at post office ,yes yesterday was bank holiday and that accounts for one days delay ,your excuses dont add up m8 ,if you have no stock then you should say so
alex
yea very decent m8 my arseThe guy from satronics rang me back and was more than helpful to supply me with the all the info that I needed, I haven't ordered from them yet but they seem like a pretty decent outfit.
Hando
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