- Joined
- Dec 8, 2005
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Hi guys - my wife recently passed away, I rang the energy provider and told them about it. The account was in her name and the money coming out of her account. We were on a fixed payment plan of £70 per month for dual fuel. The company said that my wife still owed around £1200 as the monthly £70 was not enough. The also admitted that the account should have been reviewed but they said that they didnt review it. They also didnt send any letters to say that we needed to increase the monthly payment, basically no correspondence from the energy provider. They have since taken off about £200 but still say that my wife owes around £1000. I am now the new account holder of a new account , I told them, that they should have told us that the monthly payment was not enough to cover the energy we used. They admitted it should have been reviewed but didn't. They have passed the info to their probate dept to look at it. Waiting to hear from them...where do I stand regarding the outstanding amount. They also said they could try to recover the money from our estate, ie bank accounts in wifes name, but she didnt have much money in the accounts...where do I stand with this issue? As my wife has passed away shudnt they write off the outstanding amount?...after all its their fault for not telling us or reviewing the account..ta