Due to tadays events, we have now issued refunds to all customers who placed a pre order for a TM800HD. This decision was taken, as untill the TM800HD, Eurosky had a 100% unblemished record for reliability to its customers. Upon the cancellation of the first release, at the last minute, we found ourselfs in a situation we had never been in before, we had let down our customers. To us, this was not acceptable. We were open and honest, and appreciate that most customers were happy to wait for their new receiver. Yesterday, we were told that everything was good to go. Numerous phonecalls followed, confirming that everything was still to go ahead with the release, which was confirmed to us. Receivers were packaged, labeled, and booked for collection from our dispatch center, which is a seperate premises to our main office.
Late this morning, I receive a phonecall from the dispatch center, informing me that the receivers have been stopped by technomate. I immediately made the 2 hour journey to the dispatch center to try and find out why.
After last night packaging all of the receivers ready for collection, and booking the couriers to collect them, first thing this morning the dispatch center was told that the software wasnt ready, and not a single unit is to leave.
As this is the second time this has happened, Eurosky is not prepared to have its reputation further tarnished due to another companies broken promises. We feel that as you, our customer, has paid us for a receiver, we should be able to deliver it when we say it will be delivered, and even though this is beyond our control, we are letting you down, time after time.
All customers have therefore been refunded in full, and the TM800HD receiver removed from our online shop untill it is officially released.
Once again, please accept our deepest apologies, for what we can only describe as, a disaster.