i need some advice for a good friend in malta.
a couple of weeks ago he purchased a Pc case from www.x-case.co.uk, when ordering on line it asked for his country for shipping costs,
found malta in the dropdown list, when he processed the order it came up shipping method europe free delivery.
total cost was for the case plus VAT. transaction went through via paypal and received email confirmimg his order and payment received.
after a couple of days he emailed x-case to ask about estimated delivery date, he had no reply so asked me to ring them, they told me there is
no free delivery to malta, told them web site states free delivery, they then told me it was a mistake and wanted £25 for delivery.
what would be the next step to take.
a couple of weeks ago he purchased a Pc case from www.x-case.co.uk, when ordering on line it asked for his country for shipping costs,
found malta in the dropdown list, when he processed the order it came up shipping method europe free delivery.
total cost was for the case plus VAT. transaction went through via paypal and received email confirmimg his order and payment received.
after a couple of days he emailed x-case to ask about estimated delivery date, he had no reply so asked me to ring them, they told me there is
no free delivery to malta, told them web site states free delivery, they then told me it was a mistake and wanted £25 for delivery.
what would be the next step to take.