Work Exchange account and IPAD2 problem

[pmoore31]

Anyone help please.

I have my work exchange account working on my office2010 outlook at home.

I have copied the following

1. my email
2. the server 'as its written in outlook'
3. my user-name and password
4. Not sure of the domain as it does not say that in outlook 2010

All it says is 'the connection to the server failed'

Why cant I get it to work on my ipad? Would it help if I posted any screen shots (a little concerned my company wouldn't approve...)

Thanks

 

[Exos]

From what i remember with exchange 2010, you need to register mobile devices to allow them to see your mailbox (additionally when i did do this i also had to setup a pac file for it to work)

Can't recall specifically where in exchange, but i know for certain i had issues with this when schools staff wanted to use their iPhones.

 

[pmoore31]

So are you saying I will not be able to connect without them letting me?

I think my company run a really old exchange server 2003 ???

Thing is ..... They do not want us to use our own ipads to read emails on, so I am trying to do it on the quiet...nudge nudge...lol

I copied the settings from my work laptop (running outlook 2007) to my home pc (outlook 2010) and that worked fine. (without them knowing of course)

I thought I could do the same on the ipad

 

[Exos]

Without me VPN'ing in I can't say, I just remember having to have this setup specifically for mobile devices and where they used a proxy use a .pac file, 2003 may be completely different.

How are you connecting with your home PC, imap? pop3?

 

[pmoore31]

My home PC is connecting via virgin media broadband and set-up using Microsoft exchange (i just copied the settings from my laptop). Can I send you any screen shots or anything else?

 

[Exos]

So they have their exchange server public facing.....they obviously know sod all about security (unless they are using an ISA server, but that's just me being picky)

I think imap needs to be enabled for access on mobiles. Can you get to the owa address (i.e. owa.somecompany.com)

 

[pmoore31]

I phoned IT yesterday to ask if I can log into email via a web based browser and they said we cannot do this

 

[Exos]

OK, sounds more like....that either don't want to do it, or don't know how to, which is probably why they have it opened up so you can access from a normal exchange connection externally. Most companies either provide VPN access to essentially put your pc on the local network (as if your a local device) or provide OWA for web access (usually with an SSL certificate) or CWA access via a gateway/client.

I'm afraid until you speak to them you're not going to get access, I'm sure you need IMAP/SMTP or Outlook Mobile Access enabled so you can get it on mobile devices, and without seeing/accessing their config then it's hard for me to say.

Sorry I can't be of more help mate

 

[pmoore31]

Exos... Thank you very much for the IT lesson mate

At least now I know it's not as straight forward as just typing the same into my iPad

Enjoy the rest of your evening mate

 

[snp-g]

I got settings off the IT section of my company web site using an Exchange account, works okay.

 

[pmoore31]

I cant do that mate