heres what im getting think im chancing it asking for a free box
Your package
Bundle Charges
Multi Talk 1000 Talk Unlimited TV Size: M XXL 50Mb Broadband Loyalty Customer
Bundle Charges total£26.75
Promotional offer(s)
You'Re Receiving A Loyalty Discount It's For £3. If You Change Your Package You May Lose This Discount Which Will End 30-SEP-14
Promotional offer(s)CR £3.00
Phone line rental
Line Rental
Phone line rental total£13.90
Your package total£37.65
Don't do it it online mate, then you will lose your loyalty.
OK you asked for a shed of light?
There is a lot to say about trying to get what you want from them. What I can say is I'm very Happy right now considering the asking rate. I've lost out big time in the past (Only Once), where they just completely cut me off, another time they threatened to cut me off but we sorted it. This was all because I was trying to get a better deal, last time I Phoned about a better deal, I spent 20-30 minutes going backward and forth with the operator. Some really don't give a **** and pride themselves when a Customer Phones up trying to get there own way,And really you need to understand and know how to talk to them properly, there's two ways you can understand how it's done truly and deeply.
ONE being trial and error and risk being cut off or losing out. Then learning and picking up what works and what doesn't.
Two being Listening to someone talk to them that knows how it's done
There is no 100% Guarantee that it will always work, but some ways are better which give you more a chance off success.
For Example some times you will phone up ranting and raving, and it depends totally on the situation. Don't do this because your a nasty person, or don't not do this because your just too scared to. Do it, because you'll get what you want and get it quicker.
Other times, you Phone up and be very polite, this would be the ideal way but you don't always get what you want this way. This is what you need to, with your situation right now because you don't really have a steady foot to stand on. You would be taking the right piss if you phoned up ranting and raving, when you already have a Loyalty discount, but you do have a case. Your case is, New Customers are getting something better then you and your on the same package. What are they getting better then you? A Tivo Box that has more features, so are you are losing out? Can you watch Movies on demand? Can you record? If not and your Box is outdated... Then your not really getting the package that your paying for are you? Don't let them fob you off about your discount that is besides the point. Don't accept there Bullshit, that sounds something like, we can't give you FOR FREE what New Customers are getting FOR FREE because off your discount.
There asking you to pay, there asking a Loyal customer to pay for something New Customers get for free and they are get the same package. If they say... No, New Customers pay £49 for it. No New Customers pay £49 for setting up and installing everything. Your not asking them to setup or install anything, your asking for a New Box that they can send out, that you can setup yourself!
Without going on and on and into more details. To put things short...Phone up be very polite. BUT FIRM and ask for a New Box. And tell them the reason why you think you deserve a new Box for free. Nothing to lose, they can't cut you off for being inappropriate towards a member of staff! LOL We want go there!
If that doesn't work, try again, with some other operator. That might just say OK...
