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An older relative has asked me to look at their laptop. The original battery wasn't holding charge so they've ordered a new one I think from Amazon.
They've clipped it in but it's not charging and as soon as I pull the power it goes off. Is there a setting or something they've mauled with turn battery off ?
Windows 10 HP 15-d051ea
Picture is of the new battery box
They've clipped it in but it's not charging and as soon as I pull the power it goes off. Is there a setting or something they've mauled with turn battery off ?
Windows 10 HP 15-d051ea
Picture is of the new battery box