Should this not be in vouchers and codes as its hardly bargain basement is it?
Is this the DM800HD version ? It doesnt say HD anywhere,
Bank Credit Transfere, Cheque?????????????????
WTF...Comon guys, get with the times. I want to order, but it would take a week to get payment to you as im from Ireland. Also its not exactly very reassuring to a consumer, paying for something over the internet like this.
Why can't we pay by credit card, or even paypal, any company could set an account up in minutes with paypal, and have all the credit card stuff taken care off.
Right it might cost a bit, but guarantee you would get a lot more bussiness.
There is no other version mate.
All Dreambox 800's, whether clones or not are High definition.
Is Satronics the new DW Sponsor?
TBH, I'd have thought that EuroSky would have been first choice as a sponsor.
No disrespect to Satronics intended.
Hello All,
As you have properly seen from the previous thread on this forum we have had a few issue's recently, mainly relating to logistic issues.
We have found the following issues
- Logistic Issues (shipping taking to long from payment)
- Wording problems
- Payment Issues
- Email Response
Logistic Issues (Shipping)
We have had a numerous posts regarding the shipping taking far to long, i.e Express sometimes not been shipped for 1 week, We have realised this issue, and we are going to improve the shipping times.
Express shipping from now on will be shipped with-in 24Hour, as long as item is showing in stock on website. (An no information that we are not open on website) So this will be improved.
Wording Problems
We have found that many customers are getting easily confused with our wording I.e "O2O". We have decided to remove the O2O method and now hold all stock, or place a clear description in the item. We are also working on adding new language translations to make the site easier to use and more accessible.
Payment Issues
We have also received some comments that making a payment on the site can be confusing, so we have asked a developer to change the way which the method works on the site.
Email Response
We have noticed that people are finding our email response poor, so we have now set up a method where all emails will be replied in 12 hours, and 1 hour in working hours 9-5 Mon-Friday.
Please remember that these changes are not going to happen overnight but we have already started to address them.
Also anyone with a problem Please contact us directly, on either
Email: [email protected]
Tel: 01244630204
LiveSupport
As our appology we have attached a 5% off code for all DigitalWorldz Memebers.
for a starters you should get a propper phone line installed so custmers can phone you get an anwser if cant get propper line installed you need to move m8 cant run a business ike that phone etc runs on net were you are
and your net is shit so you say so why run phone on it etc
ps sorry for bad spelling roud:
I have a suggestion. How about you refund my money. You promised me a refund after you took a week to deliver despite next day delivery, yet that refund never came.
Also when I returned the item unused, you claimed it was used and have not been in touch since. How does unwrapping the box and the power cord mean that it has been powered on and used?
I have asked if you're going to return my money or not and you have been ignoring my requests.
So as it stands you owe me £60.94 and I expect it all to be refunded soon otherwise you'll have to deal with my solicitors and you're a Limited company, so don't think I'll have any probs getting it back plus costs
Ohh no I am begining to think what have I got my self into
Also as mentioned earlier and it sounds small but I could not use the discount code that was provided.
So can I get my 5% off then
Also are the DM518's being shipped today as I have not had a reply to the email I sent you over the weekend
So can I get my 5% off then
Also are the DM518's being shipped today as I have not had a reply to the email I sent you over the weekend
No response to my email either. I wont be buying from satronics, gut feeling tells me to stay away. I think it was the 'having net issues' comment that threw me cause if you google satronics that 'excuse' is used many many times.
dodged a bullet with this one I say.
Perhaps it could be worded similarly to the way that some "etailers" do? For example "22 available from xx/xx" or "stock expected xx/xx" with a tag line like "preorder for immediate dispatch".... what your doing is advertising stock when you dont have any, thats bad.
...
The item was used, As per our policy we do not refunded used items unless there faulty or un-repairable.
However, we did issue you a refund over the weekend, to keep you happy.
...
Perhaps it could be worded similarly to the way that some "etailers" do? For example "22 available from xx/xx" or "stock expected xx/xx" with a tag line like "preorder for immediate dispatch".
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