Satronics.co.uk - Improvements & Suggestions

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Satronics

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Hello All,

As you have properly seen from the previous thread on this forum we have had a few issue's recently, mainly relating to logistic issues.

We have found the following issues

  • Logistic Issues (shipping taking to long from payment)
  • Wording problems
  • Payment Issues
  • Email Response

Logistic Issues (Shipping)
We have had a numerous posts regarding the shipping taking far to long, i.e Express sometimes not been shipped for 1 week, We have realised this issue, and we are going to improve the shipping times.
Express shipping from now on will be shipped with-in 24Hour, as long as item is showing in stock on website. (An no information that we are not open on website) So this will be improved.


Wording Problems
We have found that many customers are getting easily confused with our wording I.e "O2O". We have decided to remove the O2O method and now hold all stock, or place a clear description in the item. We are also working on adding new language translations to make the site easier to use and more accessible.

Payment Issues
We have also received some comments that making a payment on the site can be confusing, so we have asked a developer to change the way which the method works on the site.

Email Response
We have noticed that people are finding our email response poor, so we have now set up a method where all emails will be replied in 12 hours, and 1 hour in working hours 9-5 Mon-Friday.

Please remember that these changes are not going to happen overnight but we have already started to address them.

Also anyone with a problem Please contact us directly, on either
Email: [email protected]
Tel: 01244630204
LiveSupport

As our appology we have attached a 5% off code for all DigitalWorldz Memebers.

DigitalWorldz5off.jpg


Thank You
Satronics.co.uk - Electronics & Satellite UK & European Retailer
Josh Farmer
 

ek247

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great gesture mate, just placed another order :Clap:
 

skinz

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me too, just got a dm518 :proud: (says 22 in stock) but this code did not work for me :CRYBABY:
 

ek247

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the code work but my order did not go through! so know when I try to order again it says the code has allready been used
 

witchy

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@ Satronics, thats a cracking deal you have on the DM800 mate.

£175 including delivery, BL75, Ferrari SIM, L3 tuner and a free inline amp!
 

Satronics

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Hello all.

Just a quick update,

i've fixed the code as it had 2 problems
-1 use per person
-Minium spend was set at £75

Its been changed to
-5 Uses per customer
-£1 minium spend

Thanks Again
Satronics
 

Satronics

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Forgott to add before.

Free shipping is still valid even with the discount. (free shipping is a supersaver option of 3-5 working days)

CODE: WORLDCUP2010
 

sargie

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@ Satronics, thats a cracking deal you have on the DM800 mate.

£175 including delivery, BL75, Ferrari SIM, L3 tuner and a free inline amp!

Are the ferrari sims updatable? ie no boot loader issues?
 

smithy69

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FAQ: Ferrari Sim Card

Q. What is the Ferrari Sim Card?
A. The Dreambox DM800 is protected by a security chip similar to the sim card in your mobile phone and is designed to stop clone builders from selling receivers which can run the enigma based software which runs on these boxes. If you have a cloned box, you will know that you are limited to the images you can load on your box, by the version of the bootloader supported by the sim card in your clone. The Ferrari Sim Card is a new sim card which is used in many of the newer clones being manufactured, and offers many benefits over the previous generations of sim cards.

Q. Why buy a Ferrari Sim Card?
A. Unlike the older sim cards SIM1, SIM2 & SIM2.01, this new card allows you to operate your DM800 almost as if it is a genuine box, even if it was previously restricted to BL69, 70, 72 or 75. It is an upgradeable in the box solution, which does not need to be removed from the machine, and reprogrammed each time DM releases new bootloaders, like SIM2.01, and this also means you do not need to buy any special hardware to update your box.

Q. How easy is it to fit?
A. It is as easy to install as a new sim in your phone. Simply open the box cover (4 screws) and pull back the front cover, then flick open the sim carrier with a screwdriver, and replace the existing sim card. It is easier than installing an internal hard drive.

Q. How long will it work?
A. Like everything in the satellite hobby, you cannot guarantee that changes in the future will never stop this device working with updates to the security systems in the software from DM. However, the design of the sim is much more future proofed than the SIM2.01, as the bootloader itself is modified, rather than just the linux kernel. Just as the genuine boxes are upgradable, so will a Ferrari sim card equipped DM800, unless security measures are included to defeat the card. If you have any experience of the satellite hobby, you will understand that this is a good a guarantee as you are ever likely to get

Q. Do I need a patched image for my DM800?
A. Yes. They are available in the forum.

Q. Can I patch an image myself?
A. It is possible, some scripts are available if you know what you are doing.

Q. How much do they cost?
A. The price of a Ferrari Sim Card is GBP 20 plus postage.

Q. Where can I buy one?
A. The Ferrari Sim Card is only available for end users via this website. Payment is currently available only via PayPal. See here for details.

Q. How long will it take to ship?
A. Orders are sent out via first class post, and should arrive within one working day in the UK, elsewhere will depend on the postal system. We only ship using insured post to protect both parties.

Q. Can I collect my Ferrari Sim Card in person?
A. No.

Q. Can I get a bulk purchase discount?
A. Yes - contact is via the forum.

Q. How will the Ferrari Sim Card be supported?
A. Support is provided in the forum.

Q. It's not working, can I get a replacement?
A. Yes of course, if you have followed the installation guidelines and it still does not function, we will gladly replace your faulty sim. However, if it is found not to be faulty, we will return it back to you, as you have not followed the installation guidelines correctly.
 

Fergalsworld

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@satronics
Im a bit confused on your site for the dm800hd with ferrari sim its says
DM800 Ferrari Sim - World Cup PRICE ONLY! (Awaiting Stock 21/06)
then it says
AWAITING STOCK
21/06
WORLD CUP OFFER! DON'T MISS OUT. CHEAPEST PRICE ANYWHERE!

but further down it says
Availability: World Cup Special
10 item in stock items in stock

so if you are awaiting delivery why does it say you have 10 in stock?
 
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skinz

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Also I sent an email today as I bought a DM518 last night. First I saw 22 available and I ordered one but then looking around the site I saw that on other pages it was showing as out of stock but on the page I bought it from it still shows it stock.

Is it stock or not and when will I get it.

Also I was not able to use the discount coupon yesterday either

and by the way I have emailed Satronics this morning asking for details
 

Satronics

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Hey,

Thanks for the questions,

DM518s is in stock and will be shipped monday for all who have ordered today or yesterday evening.

DM800 ferrari model is in stock monday, the reason its showing in stock on website is so it allows people to order for monday dispatch..

thanks
 

gsmtech

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I have taken the plunge and ordered a DM800HD...I was going to end up ordering from China anyway,...and only end up saving around 10 -15 qud with no Ferarri SIM,. This is the best UK price i've seen. Lets hope everything goes smoothly with the order...No doubt i've got the joy of Tuner L3 to come !!!

Cracking deal Satronics...I dont see the mention of free inline bosoter though, doesnt mention tuner L3 on the advert either !
 

yiddo

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Hey,

Thanks for the questions,

DM518s is in stock and will be shipped monday for all who have ordered today or yesterday evening.

DM800 ferrari model is in stock monday, the reason its showing in stock on website is so it allows people to order for monday dispatch..

thanks

You are asking for improvements and suggestions ? Well, dont show you have stock when you dont. Its not really that hard. Say your stock doesnt arrive or ship on Monday, what do you do then ? for someone that is not a member of these forums to be able to read this thread will not have a clue that your showing stock just on the basis that you'll have them on monday. Thats why a hell of a lot of people get annoyed with satronics, you only have to google search to find a lot of bad feedback. My advise is show no stock because you dont have any, but leave a not with stock arriving on such and such a date. what your doing is advertising stock when you dont have any, thats bad.
 
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