AFAIK you don't need to have to use BT to do the work in your house.
PLUSNET anyone use them ?
- Thread starter mastic
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AFAIK you don't need to have to use BT to do the work in your house.
BT and VM now both have 30 days retention on their usenet services.
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So does that mean plusnet does as well then and all the alt.binarie groups are available on there?
no buddy, you're bang on right, whereas they used to be responsible for cabling and equipment up to the main box inside your property, nowadays, they're only responsible up to the box on the wall outside and if a fault, regardless of how small, is found beyond the outside box, it is the householders responsibility and therefore subject to their extortionate minimum price of £130 + VAT. how they managed to shift their responsibility like this is beyond me but nevertheless is grossly unfair and typical of their business practise.
as for customer service, it's no better than when it owned publicly, a good friend of mine was left with no bb all through the christmas period simply because openreach hadn't been able to complete their maintenance before they broke up for their christmas holidays... what a way to run a business and if they were truly open to competition they would never survive, trouble is they don't really exist in the real world!!!
@mods/admin, very sorry to drift ot like this but my ranting does have some relevance as PlusNot are BT in disguise, a bit like member thommo's avatar, nothing more than a wolf in sheep's clothing.
@everybody else, don't go anywhere near BT or PlusNot
Unfair, IMHO, even BT are loads better than just a few years ago...
Depends on how you deal with BT. Ever tried to pin them down to install a leased line, they are an absolute joke! Wholesale don't talk to openreach, openreach don't talk to their engineers, they have different statuses on different systems, left hand doesn't know what the right hand is doing.....blockage in road a is clear, oh there is a blockage in road b, we need traffic management and council approval, that's another 7 days, and two weeks after the allotted 60 calender days we are still waiting, but wait it needed to be in last week........
Don't worry their account manager is on to it. Would that be John, Alan, George Paul or Ringo, well depends on what day you call.
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goldeneagle1
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I've had similar trouble with virgin, so i don't think any company is perfect. My broadband was off before xmas and they sent a tech out, who found the fault but said he didnt have time to fix it & that it would after xmas n new year before anyone would be out to fix it.
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I don't believe so, though owned by BT they operate as a separate company
Just had a repair done on a BT BB site, AFAIK BT are responsible upto and including the master socket and faceplate. If the problem is inside the house then why are you calling BT to fix it ?
Also AFAIK if I order sky fibre then I am not paying BT to do the install and sky don't charge £130 or whatever for the install.
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They don't have a full usenet service - just plusnet stuff.
That was one of the things that was stopping me moving from Madasafish to Plusnet but then I found that, as well as being able to keep my madasafish email account and related domain accounts, I would still be able to use the madasafish newsserver and so I'm now just moving over.
I've always kept my phone service separate - BT - but, having seen how well Plusnet have managed Madasafish for the last few years, I've signed up to their phone and unlimited broadband package which gives half price broadband for a year. I'm sure I will be able to negotiate a good discount after the first year.
I'm in a Market 1 area and I can't get the lowest price so I didn't want to pay extra for a newsserver but if you are in market 2 or 3 I still think Plusnet would be a good deal while paying extra for a newsserver.
humble apologies but to put it simply, you are wrong matey! they're responsible only up to the box on the outside of the property, as soon as the line enters the house you are responsible, even if the problem is down to their sh1tty master/microfilter/test socket... please get your facts right before you extol their virtues! they charged me (thro' talktalk, who incidentally reimbursed me, presumably at their cost) £130 + VAT for work performed by openretch from the box outside to the master socket inside, nothing beyond the face plate, master socket or any of my equipment inside!
as i stated earlier - this is becoming nothing more than a BT/PlusNot glorification thread - no one other than openretch can work on equipment between the property, the cabinet, and the exchange, unbundled or no... ie. a total closed shop with no competition! dare i say, a private monopoly. if there were other players involved it would be a cartel, but fortuitously for BT, there aren't!
my last comment on this because it's obvious where some members interests belong, make your own choice... if there really was one lol.
ps. anyone want to start a thread about centrica, i'm really up for that :Laugh:
There seems an element of surprise and even outrage in your post Mr D Oji?
@ Mr D Oji
Well I don't have a box on the outside of my house, the cable is terminated inside my property.
So it's BT's responsibility up to AND including the master socket. FACT.
I had an issue with my connection BT replaced the master socket FOC as it WAS their responsibility!
(TT)
Well I don't have a box on the outside of my house, the cable is terminated inside my property.
So it's BT's responsibility up to AND including the master socket. FACT.
I had an issue with my connection BT replaced the master socket FOC as it WAS their responsibility!
(TT)
From BT help page,
Engineer Home Improvement Service
BT is responsible for the line up to and including the master socket. From the way I read it, you can be charged for damage caused by you from your boundary line. Which implies if the fault is with BT then its not chargeable.
BTW, that to clarify I don't even have a BT line coming onto my property. They want over £200 + VAT if I want to be reconnected because they say VM cut the line when the previous owner switch to VM, VM are of course denying this. I have spoken to my neighbour and my cousin who are both BT engineers and both have confirmed that it not unknown for VM sub-contractors to do this.
But better than a few years before that...ups and down of life.
That's exactly my experience as well. Used to get bills for extra usage even though I was overseas with everything switched off.
Took them 9 months to admit that they cocked up and then it happened again.
I have been with Plusnet for about 2 years, had a few problems with speed but can only get a slow adsl speed due to distance from the exchange, they were very good all round even sending a router free of charge to improve the situation. so cant complain about their service
