Hi
I asked 3 for mt PAC Code in january as I was signing up with Virgin, due to getting a better deal by takiing a new number I didn't use the code, I then received a bill in from 3 in the beginning of March at which point I was straight on the phone to cancel and have a right go at them cause I had no clue why I had received the bill.
It tuns out that not using this code reinstates the account (I wasn't told this on the call) and apparently I had been sent a text with this info on it but as I was now using another phone, I diidn't ever see the text.
They called a couple of weeks later to my surprise and asked me to cancel my account which i did even though i had explained that I thought it was already cancelled.
I have now got debt collectors calling me every day about this and I really don't want to pay the 73 quid that they now say I owe but I also don't want a black mark against my name either as I am about to get my house done up and will be needing a loan shortly.
I have pleaded with them to wrote this off and they can see from the account that I didn't use the phone during this period at all except to check that I ad received that text they were talking about.
I was going to get the phone PAYG for my son with 3 but I won't be doing that now, that is for sure.
any advice?
I asked 3 for mt PAC Code in january as I was signing up with Virgin, due to getting a better deal by takiing a new number I didn't use the code, I then received a bill in from 3 in the beginning of March at which point I was straight on the phone to cancel and have a right go at them cause I had no clue why I had received the bill.
It tuns out that not using this code reinstates the account (I wasn't told this on the call) and apparently I had been sent a text with this info on it but as I was now using another phone, I diidn't ever see the text.
They called a couple of weeks later to my surprise and asked me to cancel my account which i did even though i had explained that I thought it was already cancelled.
I have now got debt collectors calling me every day about this and I really don't want to pay the 73 quid that they now say I owe but I also don't want a black mark against my name either as I am about to get my house done up and will be needing a loan shortly.
I have pleaded with them to wrote this off and they can see from the account that I didn't use the phone during this period at all except to check that I ad received that text they were talking about.
I was going to get the phone PAYG for my son with 3 but I won't be doing that now, that is for sure.
any advice?