I just rang them to try and get a deal. At the moment I pay £43-74 per month for 200mb broadband.
The guy I spoke to was limited to what he could offer but immediately said £38 pm with the first month free. I said it wasn't good enough and having been a subscriber for over 16 years I hoped for better.
Fair play to him though cos he fired off an email to retentions so I was told to expect a phone call from them as they could perhaps offer me a better deal. I explained to him that the last broadband deal I ever asked for was 50mb. Since then I have been given 2 free upgrades which has cost me a packet, I never asked for a "free upgrade".
Shall report back when they get in touch
Never did get a call back from retentions so rang them again today. The guy I spoke to said he would get the guy I spoke to previously to call me back.
No phone call from them as yet and looks as though I won't get one either. Just checked my junk emails and they emailed me @ 5-00pm saying they were sorry to lose me and my services will disconnect on the date you were advised.
God knows when that is cos I haven't really spoken to anyone!! What a shitty way to deal with a customer of over 16 years.