I took a phone contract out for my wife and the phone was activated the 6th aug. She had it 2 weeks (samsung s4) and it had a red dot on the screen so phoned dialaphone said they would swop it because its under 28 days. She sent her phone off on monday and they said she will have hers by thursday didnt come and now they have said its been cancelled and will be sent out for delivery on monday now. Can we say to dial a phone ram it and cancel the whole contract? Mrs hasnt got a phone now at all for over a week?