Whats happening

From Virgin Media website:

Ticket Ticket Number 1140920
Time Stamp 02/12/2009 18:44
Priority MSO
Status Opened
Department Outage Surveillence Team
Estimated Time Fix 4 Hours
Customers Affected Digital TV
Raised By Carl McKeown
Postcode Areas All
Placename Midlands & Bimingham
Detailed Description
Customers in the Birmingham & Midland areas may currently be experiencing a loss of their digital TV service.
Our engineers are currently investigating this issue.
Virgin Media would like to apologise for any inconvenience caused.
Virgin Media Technical Support
 
Looks like it's only the ts18 an ts 19 area of stockton lost the net aswell as tv the rest of teesside has only lost tv fookers lol
 
Yep confirmed down in brum......Patience now i guess....im sure it will be back up n runnin before we know it.

Nad
 
Last edited:
All back on for me too just popped out for 20 mins came back and all on ok :proud:
 
Channels are back on but scrambles, aaaaaaaaargh
 
Anyone in Birmingham have their channels up and running?
Got a few BBC ones but not many
 
hi guys

wolves still off but i can get the audio desc channels ,

still the same though its showing tv directory but bugger all else.........

propper pished off
 
This is what happened in Leeds area all service went off all day late sept. It must be them fitting all new equipment etc. for the new smart card. Looks like it could be your area next to go.
 
How far behind is this forum getting !!!!!!
This site at one point was on the ball
Nagra 3 has kicked in
here have a catch up

As you know our customers in Leeds, Harrogate and York have been busy swapping their TV viewing cards over the last few weeks so the time has now arrived today, Tuesday 1 December, to switch off the first set of channels (Sky Sports 1 / Sky Movies Premier +1 and Zee TV) and start the transition over to the new platform. After we've had a chance to review the impact a further set of channels will switch off tomorrow at 2pm (All premiums including Sky Sports and Movies, ESPN channels and all plus 1's).

The impact of this upon Sales is that we expect to see an increase in calls and sales enquiries from this area of those people that have been viewing our TV for free by fraudulent means but have now decided to buy our TV service legitimately.

This group of people won't have received a new card to swap and will therefore be unable to switch back on those channels which are being switched off on the old platform.

There is a high likelihood that these customers will choose to buy on-line, however many will call in or visit one of our stores; they are also unlikely to admit to previously taking our services for free.

Please be aware though that some people may mention that they have lost some of their channels, if this is the case then check to see if they are a TV customer and if they aren't then explain that we don't have them recorded as a customer and that you are able to arrange for them to receive our TV service (some customers may want to up-sell too if they have been fraudulently taking additional channels on top of their M TV service).


What we are doingAs part of the smartcard swap pilot for the Leeds region we will be making a number of channel drops to 'switch off' channels on the old platform. This will result in a loss of some channels for any Virgin Media TV subscriber in the Leeds region who has not successfully swapped their old card for the new one.

What the customer will see
Customers who have not swapped their smartcard after the scheduled channel drops may see one or both of the on screen pop-up messages:

Swap your card now! Your old TV Smart Card will stop working any day now. To keep watching TV, insert your new TV Smart Card now. If you don't have your new TV Smart Card, call us now on 0800 052 0056. This is not a fault with your TV.

Lost some channels? If you don't have a valid subscription you may have lost some channels. To keep enjoying Virgin TV call us on 0800 408 9305 or go to Virgin TV - Digital TV - Virgin Media (we won't ask where you got access to Virgin TV from.) This message is not a fault.


Expected Errors
Customers may see the following error messages/codes on all channels on their TV:

-1202, 1203, 1204

The customer will see a blank screen - this is on ALL box types

Once the customer has swapped their card, these should disappear. Please be aware, the card swap process can take up to 20 minutes to complete - please ensure that you take this into account when dealing with the customer.

Please follow the FDT resolution.

When are the channel drops taking place?

-1st Dec - 'Channel Drop 1a' (02:00 am)

We will then assess the impact of the drop on the 1st to see if we can continue with further drops on the 2nd.

-2nd Dec - Channel Drop 1b (14:00)

Which channels are being dropped?
1st Dec : Sky Sports 1 / Sky Movies Premier +1 and Zee TV will be dropped at around 2am.

Then, pending review we will look to continue with the below:

2nd Dec : All premiums including sky sports and movies, espn channels and all plus 1's will be dropped at around 2pm.
 
adam01 said:
How far behind is this forum getting !!!!!!
This site at one point was on the ball
Nagra 3 has kicked in
here have a catch up

As you know our customers in Leeds, Harrogate and York have been busy swapping their TV viewing cards over the last few weeks so the time has now arrived today, Tuesday 1 December, to switch off the first set of channels (Sky Sports 1 / Sky Movies Premier +1 and Zee TV) and start the transition over to the new platform. After we've had a chance to review the impact a further set of channels will switch off tomorrow at 2pm (All premiums including Sky Sports and Movies, ESPN channels and all plus 1's).

The impact of this upon Sales is that we expect to see an increase in calls and sales enquiries from this area of those people that have been viewing our TV for free by fraudulent means but have now decided to buy our TV service legitimately.

This group of people won't have received a new card to swap and will therefore be unable to switch back on those channels which are being switched off on the old platform.

There is a high likelihood that these customers will choose to buy on-line, however many will call in or visit one of our stores; they are also unlikely to admit to previously taking our services for free.

Please be aware though that some people may mention that they have lost some of their channels, if this is the case then check to see if they are a TV customer and if they aren't then explain that we don't have them recorded as a customer and that you are able to arrange for them to receive our TV service (some customers may want to up-sell too if they have been fraudulently taking additional channels on top of their M TV service).


What we are doingAs part of the smartcard swap pilot for the Leeds region we will be making a number of channel drops to 'switch off' channels on the old platform. This will result in a loss of some channels for any Virgin Media TV subscriber in the Leeds region who has not successfully swapped their old card for the new one.

What the customer will see
Customers who have not swapped their smartcard after the scheduled channel drops may see one or both of the on screen pop-up messages:

Swap your card now! Your old TV Smart Card will stop working any day now. To keep watching TV, insert your new TV Smart Card now. If you don't have your new TV Smart Card, call us now on 0800 052 0056. This is not a fault with your TV.

Lost some channels? If you don't have a valid subscription you may have lost some channels. To keep enjoying Virgin TV call us on 0800 408 9305 or go to Virgin TV - Digital TV - Virgin Media (we won't ask where you got access to Virgin TV from.) This message is not a fault.


Expected Errors
Customers may see the following error messages/codes on all channels on their TV:

-1202, 1203, 1204

The customer will see a blank screen - this is on ALL box types

Once the customer has swapped their card, these should disappear. Please be aware, the card swap process can take up to 20 minutes to complete - please ensure that you take this into account when dealing with the customer.

Please follow the FDT resolution.

When are the channel drops taking place?

-1st Dec - 'Channel Drop 1a' (02:00 am)

We will then assess the impact of the drop on the 1st to see if we can continue with further drops on the 2nd.

-2nd Dec - Channel Drop 1b (14:00)

Which channels are being dropped?
1st Dec : Sky Sports 1 / Sky Movies Premier +1 and Zee TV will be dropped at around 2am.

Then, pending review we will look to continue with the below:

2nd Dec : All premiums including sky sports and movies, espn channels and all plus 1's will be dropped at around 2pm.
Click to expand...

dude this has been posted 2 or 3 times already.. I dunno how you can blame the forum for your lack of sreaching.

Or is the forum getting behind because we cant spoon feed you a n3 fix...
 
no its getting slow because all you see is people saying "its not working"

loads of threads saying the same thing but no one points out what the problem is causing people to open more and more new threads

and as for a nagra 3 fix like that will come any time soon
and even if someone on her cracked it then it would just end up like the ps3 bootloader were the person is to scared to share it
 
Last edited:
adam01 said:
no its getting slow because all you see is people saying "its not working"

loads of threads saying the same thing but no one points out what the problem is causing people to open more and more new threads

and as for a nagra 3 fix like that will come any time soon
and even if someone on her cracked it then it would just end up like the ps3 bootloader were the person is to scared to share it
Click to expand...

Just ask in a nice way!
 
im in leeds!!!! shall i just sell my dreambox???? is this it? what shall i do?
 
Mine all went off in London last night and were still off this morning. Even the FTA channels. I checked my V**gin box and that was working. They haven't sent me any info about a new card or whatever. I pay a sub.
 
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