Warranty of WD HDD

Grimeire

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#1
Hey,

Has anyone gone down the road of replacing a western digital HDD. I have a 2TB passport ultra and its become very slow and i can heard clicking. It shows all the signs of failing so I opened a case with WD.

Just wondering how long it takes and is it an easy process or do they try everything to get out of replacing it?
 

Grimeire

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#2
after opening the ticket WD said send it back. i sent it to the UK cost me 15 euro.

today i got a replacement by UPS. i was surprised to be honest i thought since it was an external and it is usually in my bag they would say it failed from being knocked around but they sent out a replacement no problem.

the replacement is a re certified drive so not new.

the whole process took less than 2 weeks.

I guess it was a good call by me to always buy WD. even the externals drives have 3 year warranties.
 

nara

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#3
Good result. :D

(I was going to 'like' your post, but then I spotted your signature.)
 
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