Firemouth
Inactive User
- Joined
- Mar 30, 2006
- Messages
- 2,512
- Reaction score
- 351
For the second time in 3 years I find myself singing the praises of Logitech's customer service.
I've had a Marathon m705 for some time though i preferred my lx5.
anywho, i plugged it in the other day and it would not connect to the dongle.
having tried all the permutations including resetting the mouse, I gave up and rang Logitech.
we went through al i had done then.
"What's the PID sire."
"its just a little past its guarantee but, we will send you another one anyway." (this includes a fresh three year guarantee)
"Any problems with any other Logitech items?"
now i have an EX110 that i bought from a carboot 5 years ago and the legs are bust.
" ahh sorry we cant supply those, but ill issue a 50% discount code (redeemable at online logitech) because you have a none functioning logitech item."
ok so the MK350 i want is out of stock, and the code only lasts 30 day, but it all sounded good to me.
even the call was to a standard landline number, so was free for me!
last call was for a busted set of speakers that DIXONS said had run out of guarantee after 28 days????????????????????? (lying tw@s)
in both cases i was left to depose of the faulty item (as in i repaired the speakers and will have a go on the mouse too even if it does not mend i still have a brand new unifying dongle)
delivery only took two days too, by UPS.
you may not like all their kit, but they do know how to treat customers, and thats a fact.
I've had a Marathon m705 for some time though i preferred my lx5.
anywho, i plugged it in the other day and it would not connect to the dongle.
having tried all the permutations including resetting the mouse, I gave up and rang Logitech.
we went through al i had done then.
"What's the PID sire."
"its just a little past its guarantee but, we will send you another one anyway." (this includes a fresh three year guarantee)
"Any problems with any other Logitech items?"
now i have an EX110 that i bought from a carboot 5 years ago and the legs are bust.
" ahh sorry we cant supply those, but ill issue a 50% discount code (redeemable at online logitech) because you have a none functioning logitech item."
ok so the MK350 i want is out of stock, and the code only lasts 30 day, but it all sounded good to me.
even the call was to a standard landline number, so was free for me!
last call was for a busted set of speakers that DIXONS said had run out of guarantee after 28 days????????????????????? (lying tw@s)
in both cases i was left to depose of the faulty item (as in i repaired the speakers and will have a go on the mouse too even if it does not mend i still have a brand new unifying dongle)
delivery only took two days too, by UPS.
you may not like all their kit, but they do know how to treat customers, and thats a fact.