And now a rant of my own.
On the 18th October I got up to find we had acquired a miniature paddling pool in our kitchen, fed by a jet of water out of the Worcester Bosch Central heating boiler.
I immediately switched off the main water supply tap, and called the company that had originally installed the system. A Bosch accredited engineer arrived within 2 hours, and identified the problem as a faulty seam in the plastic moulding of the Boiler Supply manifold. A common failure in this model, so he always carries at least two spares in his van..
He stated that, although the Boiler was still under guarantee, if he repaired it, he would have to bill us for the repair.
I told him to carry out the repair, and I would claim the cost of the manifold from Bosch UK.
The Boiler was repaired and tested within an hour, and I paid the relevant cost.
That evening, I emailed Bosch giving all the Boiler details they requested on their Terms and Conditions page of my Guarantee Certificate of registration, and requested a refund of the cost of the Manifold’
Unfortunately Bosch rejected my application referring me to Section J of their new on- line guarantee terms and conditions which states ‘All work under a guarantee needs to be carried out by ourselves – Third party work is not covered’
They also pointed out that their emergency service team will always attempt to respond to a call out in 3 to 5 working days.
I responded by pointing out that:-
Section J is not listed on the Terms and conditions of my Guarantee Certificate of registration issued to me by Bosch UK
The repair was carried out by an accredited Bosch service engineer
The Supply Manifold has an obvious Design/manufacturing problem causing a seam to pull apart
A week without Heating and water would have been unacceptable
Subsequently on the 23 Oct I received an acknowledgement of my email, stating that they would get back to me within 28 Days. With 4 days left, I have yet to receive any further response.
In anticipation of no response, any suggestions on what my next move should be?
On the 18th October I got up to find we had acquired a miniature paddling pool in our kitchen, fed by a jet of water out of the Worcester Bosch Central heating boiler.
I immediately switched off the main water supply tap, and called the company that had originally installed the system. A Bosch accredited engineer arrived within 2 hours, and identified the problem as a faulty seam in the plastic moulding of the Boiler Supply manifold. A common failure in this model, so he always carries at least two spares in his van..
He stated that, although the Boiler was still under guarantee, if he repaired it, he would have to bill us for the repair.
I told him to carry out the repair, and I would claim the cost of the manifold from Bosch UK.
The Boiler was repaired and tested within an hour, and I paid the relevant cost.
That evening, I emailed Bosch giving all the Boiler details they requested on their Terms and Conditions page of my Guarantee Certificate of registration, and requested a refund of the cost of the Manifold’
Unfortunately Bosch rejected my application referring me to Section J of their new on- line guarantee terms and conditions which states ‘All work under a guarantee needs to be carried out by ourselves – Third party work is not covered’
They also pointed out that their emergency service team will always attempt to respond to a call out in 3 to 5 working days.
I responded by pointing out that:-
Section J is not listed on the Terms and conditions of my Guarantee Certificate of registration issued to me by Bosch UK
The repair was carried out by an accredited Bosch service engineer
The Supply Manifold has an obvious Design/manufacturing problem causing a seam to pull apart
A week without Heating and water would have been unacceptable
Subsequently on the 23 Oct I received an acknowledgement of my email, stating that they would get back to me within 28 Days. With 4 days left, I have yet to receive any further response.
In anticipation of no response, any suggestions on what my next move should be?
