edogg
Inactive User
- Joined
- Feb 24, 2006
- Messages
- 4,055
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My missus has been complaining for months that our old hoover washing has been leaving marks on the washing. So i bit the bullet and purchased a Beko ECOWMB81445LW as this was looking to be the best buy for economy and quiet spin cycle
We purchased it on line from AO.COM and had next day delivery all went well, But after 5 washes it failed to spin my missus tried to empty and spin but this failed as well I phoned Beko and was advised to do a factory reset i.e unplug for 2 hours and then press start for 6 seconds and then put it on cottons 90deg we did this but it still would not do anything I phoned beko again was told an engineer would phone me Monday to make an appointment to visit. It is now Wednesday and still no engineer has phoned. I have emailed AO.com and Beko made loads of phone calls to no avail last night I emailed the CEO of AO.com using a form letter from which, to reject this washing machine for the sale of goods act. John Roberts the MD of AO answered me straight away saying he had passed it to the head of customer services. One hour latter I received a phone call from AO customer services saying exactly what I had told them that this was unacceptable from beko and he would sort it. I have had email replies from beko and ao saying that an engineer would have visit to before anything could be done
So I would advise not buying BEKO products because their customer service stinks and the repairs do not even bother calling when they get requests for repairs
We purchased it on line from AO.COM and had next day delivery all went well, But after 5 washes it failed to spin my missus tried to empty and spin but this failed as well I phoned Beko and was advised to do a factory reset i.e unplug for 2 hours and then press start for 6 seconds and then put it on cottons 90deg we did this but it still would not do anything I phoned beko again was told an engineer would phone me Monday to make an appointment to visit. It is now Wednesday and still no engineer has phoned. I have emailed AO.com and Beko made loads of phone calls to no avail last night I emailed the CEO of AO.com using a form letter from which, to reject this washing machine for the sale of goods act. John Roberts the MD of AO answered me straight away saying he had passed it to the head of customer services. One hour latter I received a phone call from AO customer services saying exactly what I had told them that this was unacceptable from beko and he would sort it. I have had email replies from beko and ao saying that an engineer would have visit to before anything could be done
So I would advise not buying BEKO products because their customer service stinks and the repairs do not even bother calling when they get requests for repairs