Should I make a claim ?

[Nani121]

I would definitely report it imagine if it was a little kid/baby who was given them drops would he be able to speak about the problem definitely needs to be reported!

 

[hoppy]

I also hate this claim culture and the only time comp should be discussed is when there is permanent damage or your lifestyle has been reduced as a result of someone being incompetent.

In this case someone has made a bad mistake and if it goes unchecked then they may end up with a fatal mistake.
The correct thing to do is to report it and find out what course of action will be taken against this person.
What happened was bad and you have my sympathy mate but try and remember that we are all human and we all make mistakes...

A hope you have a speedy recovery.

 

[eder]

I went to the Doctor Thursday with a sore eye, he said it was an eye infection and gave me a prescription for chloramphenicol eye drops.

I then went to a very well known chemist to get my prescription and was served by a young what seemed to be polish or Slovakian pharmacist all good to this point. Went back to car opened the bag which was sealed read the instructions on the sticker on the box simple enough one drop in the eye four times a day. Popped one drop in my eye and it instantly started to burn, my eyes were streaming with tears and the pain was unbelievable. Luckily I had a bottle of water in the car and poured it into my eye.
When I could finally see again which was about 15 mins later I took a closer look at the bottle to see in tiny writing EAR drops external use only.

If you that is bad it got worse!

I went back into the store and asked the pharmacist to check the prescription as my eyes were burning she checked and said yes that is correct, check again I insisted and once again she confirmed all was correct. I then pointed out that these were ear drops. The pharmacist gasped and took the package from me and proceeded to change the ear drops for the correct eye drops saying that it would be ok as its only the same but stronger then swiftly moved on to the next customer.

This did not seem right to me so I asked to see the manager I told him I was very worried with the burning in my eyes and that I was returning to see my doctor and that he should investigate he agreed to do so and took my details.

The Doctor washed out my eye and told me to repeat this every hour for the next 8hr to ensure dilution of the substance and he said that the pharmacist had given me very poor information that could have caused complications.

Thanks to anyone reading all this as it is quite long but I real do not know what to do next should I go back to the store and complain again or go seek legal advice.

Yep, I am sure it burned your eyes like hell! Chloramphenicol eye drops is only 0.5% ear drops is 5%!
Did the Pharmacist filed a incident report? She should.

Is quite a easy mistake to make if you are not paying attention.

If you wish to make a "claim" to make some money out of it I would advise you to leave it as you won't make any for 2 reasons...

1. you didn't have any permanent damage or injury.
2. you didn't have any loss.

If your concerned about the Pharmacist and her professionalism you have to contact your local PCT.

good luck m8....and as they say "always read the label" lol

Drop Eder a PM, he's Pharmacist I think, he should be able to give you good advice on where to go from here/what to do for the best...

I am just a Pharmacy Technician m8...lol...I wish I was earning what a pharmacist does!

 

[Blartiartfast]

Is it possible to raise a "formal complaint" against her / the branch, the same as can be made at hospitals.

As mentioned, if go go into store and complain, you get the "we are very sorry. will look into it. Make sure it never happens again, etc"

Formal complaint raised in a hospital goes to the Chief Exec.. All concerned develop "pursed ring syndrome". Things do happen then.

 

[stevie1ball]

Glad your OK mate could have been far worse if you hadn't had the brains to eye wash straight away.
All said and done you only get one pair of eye's.
I would deffo complain to the relevant authority over the professionalism of the pharmacist who served you, especially as has been said before this could have been someone far younger and not as quick to sort as yourself.
I think all medications should have a separate section for the patient label to be placed then it would not obscure the information on the package.

 

[eder]

I think all medications should have a separate section for the patient label to be placed then it would not obscure the information on the package.

Most of them do ... I agree with you, they should ALL have but there is the odd one that don't.