Not related to the issue that the OP may have had but I went to a friends house last night. His original box a dm800hd died so he approached his provider I assume for a new box. When I went there last night he had a new dm800se, cost him £180 just for the box plus extra for the line. My friend knows I mess about with boxes so asked me to have a look at a few things for him and what do I notice? Rats bouquet and Rats bouquet auto-updater plugin are installed on the box.
Now I remember a thread where Rat had seen this before but being the first time I'd seen it did thing that the box provider was making something on the boxes from somebody elses hard work but then again isn't that what modern day societies are like these days ?