Is this MSN?
Get a fucking room
Admin, even mods as you can post it in the mods/admin forum.
Im not telling anyone how to run their site, but a few suggestions to discuss / take on board.
When banned, can I suggest that you have access to read PM's, sending isnt that important, but napster sent me a PM about my ban that I couldnt read (stupid really) - I also never received an email so its a bit daft really.
I also couldnt retrive a members address from my Inbox to post their item. Reading PM's can do no harm can it?
Also, I noticed there does not appear to be a set of rules, just the 0 tollerance sticky, if a member is banned for that, maybe enable it in all forums not just General Chat, also, make it viewable when banned, I had to log out to view it - even then you can only view X amount of pages before having to sign up.