My missus said the same about pulling out. Told her what I told the guy on the phone, I wouldn't have signed up if I didn't want it but they are not giving me much choice.
Don't have any virgin at the moment, I'm on ADSL. Didn't even know the modem was an option? But I guess I would have to see how it is before I can complain.
Didn't even know the modem was an option?
Neither did I, but "upgrade" to superhub seems to be for policy, not technical, reasons. A bit of background, I was an existing VM customer,
on 30meg (adequate for my use, most bottlenecks on sites I use are at source), but when was told I could have a "free" upgrade to 50meg,
thought why not.
VM clodhopper turns up with his big flashy box, and says it has to be fitted for 50meg upgrade, disconnects my stuff,
says how wonderful the superhub is, and leaves it suspended on a foot of coax, because it's too big to directly replace my old modem.
Not pleased with this, for many reasons, not least was that he'd buggered off with my old modem.
When I gave up on the superhub wifi range, and went back to my Dlink, getting my old type modem back seemed a good idea, since I knew
then it was good up to 120meg. Got hold of VM, was told replacement was "policy", evasive about anything else.
I didn't have any lever, other than threatening to leave VM. I didn't want to do that, got a good deal.
You are in a position to negotiate, and I have difficulty believing the "old" modem is not still available, if you push it.
It may limit upgrades down the line, or you may not have my problems with the superhub.
I may just be wrong (not exactly unusual) but once you accept the superhub, you're stuck with it's shortcomings.
Be worth a call in advance, to prearrange if possible. Otherwise they "won't have one in the van", and the steamroller starts.