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Long one here ur please take the time to read as I need some help here:
So some years back a woman friend moved in to my old property. It has storage heaters and was and is still on an economy7 tariff.
This consisted of a digital meter this was an updated meter (not pre paid) I had to have put in as an upgrade and the older bakerlite type economy7 secondary timer meter in the electric cupboard which I had set to come on through the night to take advantage of the cheap economy7 tariff. These ran fine for me for many years problem free.
So, after she moved in she swapped over from a standard digital meter to a key card pre-paid meter just to manage payments better. I know you pay more but some prefer that.
So she rang me the other day and said she cant cope with the bills and asked me to take a look.
When I went in the property was warm to say the least so I checked the heaters and all was fine.
I then looked at the key card meter and I thought "Were the f##k has the old timer gone ??". It looks like the utility upplier has removed the old economy7 timer when installing a new key pre paid meter.
This then means unless you manually turn the heaters on/off at the wall switch for the heaters say turn on at 12:30am and then go round turning them off 7:30am then all 5 heaters will be on 24/7 as the utility supplier has removed the timer.
The meter she has is a
ACE5000 KDB
I'm no spark so I rang the utility company who she's with and installed the new meter. I posed as a new customer and I pretended that I was moving into a property with storage heaters and what happens with the timer ?. She said they would wire in the old timer to the new meter. She said there is no built in timer in the new digital pre paid key meter, is that true ?. Its a
itron ACE5000 KDB
Next question, the law. Should they have removed the timer ?
Can she get some action done ?
She didnt know there was no timer to turn them on for the cheap rate, she thought the new meter had a new type of economy7 built in timer that would turn the storage heaters on off but after i rang the utility customer service she said they would not remove the old economy7 timer when fitting a new meter.
We are talking a good few years of this and shes at her wits end bill wise. The customer service woman didnt know her arse from her elbow so a few questions:
This ACE5000 KBD pre paid meter, does it have the ability to turn the storage heaters on/off for economy7storage heaters ?
If not when they removed the old meter should they have removed the economy7 timer meter or should they have replaced it with a newer digital timer ?
And
Are they at fault and can she claim ?. She is on economy7 tariff it's on her bills but if the electric company took out the timer then the storage heaters remain on all day and on the higher day rate.
I need some help here guys it's made her ill.
She then mentions something about she had to pay off an old bill that I so called left on when I moved out. That is bullox, I left the bills debt free not in my makeup that especially to a friend.
Help us here guys
So some years back a woman friend moved in to my old property. It has storage heaters and was and is still on an economy7 tariff.
This consisted of a digital meter this was an updated meter (not pre paid) I had to have put in as an upgrade and the older bakerlite type economy7 secondary timer meter in the electric cupboard which I had set to come on through the night to take advantage of the cheap economy7 tariff. These ran fine for me for many years problem free.
So, after she moved in she swapped over from a standard digital meter to a key card pre-paid meter just to manage payments better. I know you pay more but some prefer that.
So she rang me the other day and said she cant cope with the bills and asked me to take a look.
When I went in the property was warm to say the least so I checked the heaters and all was fine.
I then looked at the key card meter and I thought "Were the f##k has the old timer gone ??". It looks like the utility upplier has removed the old economy7 timer when installing a new key pre paid meter.
This then means unless you manually turn the heaters on/off at the wall switch for the heaters say turn on at 12:30am and then go round turning them off 7:30am then all 5 heaters will be on 24/7 as the utility supplier has removed the timer.
The meter she has is a
ACE5000 KDB
I'm no spark so I rang the utility company who she's with and installed the new meter. I posed as a new customer and I pretended that I was moving into a property with storage heaters and what happens with the timer ?. She said they would wire in the old timer to the new meter. She said there is no built in timer in the new digital pre paid key meter, is that true ?. Its a
itron ACE5000 KDB
Next question, the law. Should they have removed the timer ?
Can she get some action done ?
She didnt know there was no timer to turn them on for the cheap rate, she thought the new meter had a new type of economy7 built in timer that would turn the storage heaters on off but after i rang the utility customer service she said they would not remove the old economy7 timer when fitting a new meter.
We are talking a good few years of this and shes at her wits end bill wise. The customer service woman didnt know her arse from her elbow so a few questions:
This ACE5000 KBD pre paid meter, does it have the ability to turn the storage heaters on/off for economy7storage heaters ?
If not when they removed the old meter should they have removed the economy7 timer meter or should they have replaced it with a newer digital timer ?
And
Are they at fault and can she claim ?. She is on economy7 tariff it's on her bills but if the electric company took out the timer then the storage heaters remain on all day and on the higher day rate.
I need some help here guys it's made her ill.
She then mentions something about she had to pay off an old bill that I so called left on when I moved out. That is bullox, I left the bills debt free not in my makeup that especially to a friend.
Help us here guys
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