Dreambox police???

[dellbhoy]

So I cancelled the TV pakage and replaced the old anolouge box with a DB. Still have another DB up stairs split off the internet connetion.

V*rgin have now started charging me for TV again saying that they have did an "audit" of my account and I was getting under charged for a service I was still using and they have now started charging me again and appologise.

WHATS THAT ALL ABOUT!

Only thing I can think is that they tried to update my old anouge box when I cancelled my subscription and got some kinda response that it wasn't an anouge box that was plugged in.


Any thoughts????

 

[señor ding dong]

They can't charge you for a service you have cancelled. Could it ne related to your internet charges? Your best bet is to phone up and ask.

 

[Devilfish]

Why would you start a thread with that title? lol

I shat myself there! :Laugh:

 

[hawkish]

yeah!!! - virgin have an admin prob with your account, the dreams are still totally "silent" on the line, unless there in a virgin engineer testing your input on the side of your house - even if they did that they wouldent charge you extra, come to think of it im not sure what they can do about it

 

[blaze]

You're not the only person that this has happened to, heard a few people mention it (who only have subbed boxes) - if you've cancelled, they aren't allowed to just start a charge back up without your permission (and they are not allowed to just 'take' money back even if they undercharged you as it was their fault).

 

[witchy]

, they aren't allowed to just start a charge back up without your permission

Virgin : "Can we start charging you?"
You : "No"
Virgin : "och, go on!"
You : "No"
Virgin : "ok then, bye."

 

[BIGGY007]

you should change the title it is misleading .........

 

[akki007]

Virgin : "Can we start charging you?"
You : "No"
Virgin : "och, go on!"
You : "No"
Virgin : "ok then, bye."

Ha ha ha. Pissed my sides there mate!

 

[aftermath]

so whats the police got to do with this ?

 

[dellbhoy]

I just thought it was an interesting title.

I did call and they appologised and their words were. We did an audit on your accoutn and we cancled a service that you are still using. I told them I wasn't using the service as its not been charged for it for several months. They said I'd need to speak with the cancelations team.

 

[d99]

fyi - im sure the longest any company can backdate charges is 3 months from the current date