hi all
I have a problem with my ring doorbell and ring chime both of them have been working fine for months
then one day there both stopped connecting to my bt smart hub 2, I checked both of them on my friend's smart hub 2 and there both work with no problems
I have the newer smart hub so can not split my 2.4ghz and 5ghz signal, I have turned off my 5ghz but still can not get the rings to work
I have scanned the wifi and can only see the 5ghz signal and no 2.4ghz from the hub
all of my devices that use the 5ghz are working fine, its only the ones that use the 2.4ghz that are not working
as far as I can see the fault is with the smart hub but BT has run checks on it and is saying that it's fine and will not replace it
not sure what to do at this point,I would be grateful for any help
I have a problem with my ring doorbell and ring chime both of them have been working fine for months
then one day there both stopped connecting to my bt smart hub 2, I checked both of them on my friend's smart hub 2 and there both work with no problems
I have the newer smart hub so can not split my 2.4ghz and 5ghz signal, I have turned off my 5ghz but still can not get the rings to work
I have scanned the wifi and can only see the 5ghz signal and no 2.4ghz from the hub
all of my devices that use the 5ghz are working fine, its only the ones that use the 2.4ghz that are not working
as far as I can see the fault is with the smart hub but BT has run checks on it and is saying that it's fine and will not replace it
not sure what to do at this point,I would be grateful for any help