Matt-LivUniSkydivers
Inactive User
- Joined
- Oct 25, 2006
- Messages
- 364
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It's my sons naming ceremony today, we're catering for around 60 people at my mums and needless to say we've used some services provided by our local supermarkets... Asda & Sainsburies.
Asda Queensferry(Fantastic Customer Service Follows...)
My mum ordered a Whole Salmon last week for collection yesterday, specifically requesting it to be gutted, but to have its head and tail intact as it is for one of the Whole salmon platter things. I went to pick it up and they had decapitated it and chopped the tail off! My mum was obviously quite annoyed.. She complained and Asda arranged for a Whole Salmon to be delivered the same day from Another store directly to her front door. Furthermore, they weren't charging anything for the Salmon!!
In my opinion that is fantastic customer service, yes they made a mistake but they proceeded to go above and beyond to rectify it.
Sainsburies Flint (Disgusting Customer Service follows...)
I ordered a few kegs and a beer cooler for the event, so I used Sainsburies Glass service. If you aren't aware, Sainburies offer crates of any type of glass for free provided you return them clean and in one piece.
These were ordered 2 weeks ago and a deposit paid, and they rang on Friday (2 days before the event) to say they don't offer Champagne flutes. My Fiance spoke to them and was obvioulsy upset, 2 days to go and no champagne flutes!! Why put them on your list i you don't offer them!!! We said OK to wine glasses instead. Luckily the Keg guys sorted out us champage flutes so panic over. Yesterday we went to pick up the rest of the glasses, and 'Oh, I'm sorry we thought you didn't want the pint glasses so we gave them to someone else' (F%#king tw#*s!!). So we're left with wine glasses we don't even need. We complaned to the manager, and he reluctanty contacted another store who then said they wouldn't give us pint glasses because a number of people hadn't returned them so them and they have been worried about theft (Thus labelling us thieves). We were then told they would provide us with glassed but we would have to drive to get them (hour round trip) and pay another deposit!! Furthermore we would have to return them to that store (another hour round trip). Then a few minutes later they changed their story and said they'd double booked the glasses anyway... and that is how they left it.
Anyway, naming ceremony is today. We're making do with plastic pint glasses from Costco. I'm incredibly pissed off with Sainsburies, and I'm going to write to their customer service, but whatever the outcome I won't be shopping at any of their stores anymore. Sorry Jamie!
Asda Queensferry(Fantastic Customer Service Follows...)
My mum ordered a Whole Salmon last week for collection yesterday, specifically requesting it to be gutted, but to have its head and tail intact as it is for one of the Whole salmon platter things. I went to pick it up and they had decapitated it and chopped the tail off! My mum was obviously quite annoyed.. She complained and Asda arranged for a Whole Salmon to be delivered the same day from Another store directly to her front door. Furthermore, they weren't charging anything for the Salmon!!
In my opinion that is fantastic customer service, yes they made a mistake but they proceeded to go above and beyond to rectify it.
Sainsburies Flint (Disgusting Customer Service follows...)
I ordered a few kegs and a beer cooler for the event, so I used Sainsburies Glass service. If you aren't aware, Sainburies offer crates of any type of glass for free provided you return them clean and in one piece.
These were ordered 2 weeks ago and a deposit paid, and they rang on Friday (2 days before the event) to say they don't offer Champagne flutes. My Fiance spoke to them and was obvioulsy upset, 2 days to go and no champagne flutes!! Why put them on your list i you don't offer them!!! We said OK to wine glasses instead. Luckily the Keg guys sorted out us champage flutes so panic over. Yesterday we went to pick up the rest of the glasses, and 'Oh, I'm sorry we thought you didn't want the pint glasses so we gave them to someone else' (F%#king tw#*s!!). So we're left with wine glasses we don't even need. We complaned to the manager, and he reluctanty contacted another store who then said they wouldn't give us pint glasses because a number of people hadn't returned them so them and they have been worried about theft (Thus labelling us thieves). We were then told they would provide us with glassed but we would have to drive to get them (hour round trip) and pay another deposit!! Furthermore we would have to return them to that store (another hour round trip). Then a few minutes later they changed their story and said they'd double booked the glasses anyway... and that is how they left it.
Anyway, naming ceremony is today. We're making do with plastic pint glasses from Costco. I'm incredibly pissed off with Sainsburies, and I'm going to write to their customer service, but whatever the outcome I won't be shopping at any of their stores anymore. Sorry Jamie!
Last edited:
unce:
