Heres the letter I sent which got me the refund.
To whom it may concern,
I have been asked to verify whether the Vu+ Duo box bought by xxxxx from Mixeshop.com is a fake. I work as a Senior Sales Executive for xxxx LTD which is an authorised dealer in all vuplus products, and as such I have daily dealings with genuine Vu+ Duo satellite receivers.
The box xxxxx bought from Mixeshop.com is indeed different from the genuine ones we sell in the following ways;
The packaging – The box is smaller and has a different design. Both boxes have a picture of a Vu+ Duo on them; the display shows the word ‘STAND BY’ whereas the real ones say ‘Vu+ Duo’. Also the box from Mixeshop.com did not have any space for the accessories box, so therefore all accessories were packed loose.
Externally – The casing has a sticker on directing the user to download future software updates from wwww.vuplushd.tv, this is NOT the official manufacturers website (www2.vuplus.com). This is done because the official manufacturers have taken steps to counteract the counterfeiters using their official software (it will break fake receivers).
Internally – There are several easily identifiable differences in the electrical components used.
In my professional opinion the box xxxx purchased through Mixeshop.com is without doubt a fake. If you require any further assistance please do not hesitate to contact me on the number below,