I contacted TM a few days ago about the box here is my reply i got:
Hi Mr ******
1-Hard disk we can supply internal usb adaptor free that can be used for any size hard disk any brand works 100%
2-Epg works ok we can send you how do to it or ask any tm-800 owner can teach you how to use
3-there are few HD skins working perfect by pressing blue panel you can test them
4-tm-800 is not frizzing at all tested over and over if you referring to picture overlap
Go to system/customize turn off fast zapping it will stop what you think is freezing it will reduce speed of channel change but it will stop picture overlap
You can bring your box to us we will make sure and make it work for you.
-------------
That’s a good??? start without any evidence of buying and not knowing that tm has 20 models and one of them is not dancing properly as you want.
Technomate is manufacturing company is responsible to all buyers not end directly to users ,We have made promise and we are not lying about it
It is not as you described us in your email,
Over 1000s of times we have said after TM-TWIN finished we will start improving tm-800.
what you read in the forum over 99% coming from Technomate competitors and non tm owners that do not have this box only hand full that Had it ,as we said over 1000s of time please contact tm direct we will make sure you will get best service .so
After all these time you’re the 4th person contacting us you are the only one starting with anger not knowing what we can do for you,
We are not what you we are .
Customer is our king as soon as we get direct complain we jump as we are doing it for you please do not assume and do not take forum as judgment against tm
You decide to jug us in your first contact very heavy handed think slowdown ,
So
Before threatening with any action you have a right to refund from your supplier not manufacturer thats LAW.
Technomate has been in Manufacturing over 15 years with a good record of service so we will carry on doing it,
Our offer if you want as bellow
1-Take it to your supplier for refund.
2-wait extra few weeks as we have plane to start improving tm-800 from first of March 2012.
3-TM-twin will go on sale on 20-2-2012 to public as finished products and you can PX it this means
You paid £139 but dealing direct with us we will offer you £150 towards your tm-800 but has to be in sailable condition very good condition you pay £179 extra
£329-£150=£179 ex collection or delivery.
If you think is not good enough then take first option.
If you bought anything and do not like it for any reason you have Right to refund within certain time
No need getting heavy handed getting angry renting in forums if you do not the outcome the responce,
Best Regards,
Richard
-------------------------------
Technomate Ltd
Unit 11 Nobel Road
Edmonton
London N18 3BH
Tel: +44 (0)20 8884 0701
Fax: +44 (0)20 8884 0275
TECHNOMATE UK
[email protected]
A few things he missunderstud but thats what he said, now do i take the 150 towards the new box as i only paid 139. I like the box funny enough and would like to see them hold there promise on starting on the image etc at the beginning of march, does anyone else belive this? I totaly do not know what to do or what to belive. What do you guys reckon.
£150 off the new box sounds good but i cant just pull the other £179 out of a hat.
so there must be a finished image around somewhere 
