orr971
Inactive User
- Joined
- Aug 31, 2014
- Messages
- 16
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- 2
Hello there. Please read this and help.
I have a question about a problem I had with a WD My Book Essentials 1TB. I bought 2 of them (me and my brother). It was 3 years ago but I we almost didn't use them at all. We used them once in a while to back up TV shows and stuff, mainly for backups.
After a while, mine stopped working properly. My PC didn't recognize it when I plugged it or it took a while until it popped up. Lately it has been going really crazy. I plug it and it comes up but it doesn't load anything that's inside until a long time after. Sometimes it makes the whole PC stuck and I have to restart.
The thing is, today the same symptoms started to appear in my brothers HD today. The PC recognizes that a hardware is plugged but the hard drive just doesn't come up! Even after a long time of waiting.
So, the reason I'm here telling this is that I need to know what to do. I think that WD owes us some kind of compensation for this even though the warranty is over. We bought to the same day from the same place (B&H New York) and they both stopped working and in the same way, what leads me to conclude that the product is probably damaged.
What do you think?
I have a question about a problem I had with a WD My Book Essentials 1TB. I bought 2 of them (me and my brother). It was 3 years ago but I we almost didn't use them at all. We used them once in a while to back up TV shows and stuff, mainly for backups.
After a while, mine stopped working properly. My PC didn't recognize it when I plugged it or it took a while until it popped up. Lately it has been going really crazy. I plug it and it comes up but it doesn't load anything that's inside until a long time after. Sometimes it makes the whole PC stuck and I have to restart.
The thing is, today the same symptoms started to appear in my brothers HD today. The PC recognizes that a hardware is plugged but the hard drive just doesn't come up! Even after a long time of waiting.
So, the reason I'm here telling this is that I need to know what to do. I think that WD owes us some kind of compensation for this even though the warranty is over. We bought to the same day from the same place (B&H New York) and they both stopped working and in the same way, what leads me to conclude that the product is probably damaged.
What do you think?