BEWARE of ‘AMW/ RONIN / SIMPLY COMPUTERS’ warranty polices. My DVD Player is eight weeks old and has a fault with the control buttons on the front of the player. Apparently ‘I’ am responsible for postage and Insurance costs to the AMW / RONIN repair centre after 30 days of purchase! The seller, in my case 'SIMPLY COMPUTERS' (Counter Sales Wathamstow) tried to wash their hands of it, and their Customer Service Manager, a Mr Jim Bates originally said I had to deal direct with the ‘AMW / RONIN’ repair centre, as that was ‘their Stores policy’. I was then refused a refund or a replacement over the counter, despite having been kept waiting for nearly an hour to verify all this. I have subsequently discovered the fault with the player control buttons is common on many ‘AMW / RONIN’ players. After 15 years loyal custom, I will no longer to be using 'SIMPLY COMPUTERS', whos stores policy seems to ignore my statutory rights under 'The Sales of Goods Act 1979 - Section 14'. I have made further telephone complaints to ‘SIMPLY COMPUTERS’ (0870 National rate scam line complete with excessive queue delays), to PGE (RONIN/AMW parent company) and to the ‘AMW / RONIN’ repair centre. Between them they still can't sort out a quick replacement for me. As you can probably tell I've got the hump and my phone bill is soaring. I also discovered an apparently secret ‘SIMPLY COMPUTERS’ local rate ‘Customer Service’ number that is answered, but was refused service on it, and hung up on because I wouldn’t divulge where I got it! My emails to ‘SIMPLY COMPUTERS’ are either ignored or do not answer my complaint / questions. Hope this helps save some one else from suffering a similar fate, as it is ‘MY POLICY’ to expose these underhand methods of warranty dealings. Rant over.