jammoboss
Inactive User
- Joined
- Jan 7, 2007
- Messages
- 966
- Reaction score
- 17
Hi all
I would like some help with a problem I am having with company that I purchased some new car parts from eBay.
My cars clutch and dual mass flywheel went which meant a costly repair from Vauxhall or I buy the parts of eBay and go to a local garage. I decided to go for local garage, so I bought the parts from a company of eBay called techniclutch. I ordered a sachs kit but was later told the clutch was unbranded which he does not state in the ad, I ordered on the 31st December and did not receive them until the 7th January. I had the car taken by pickup carrier to the garage on the 12th January.
After having the set fitted I noticed a problem with pulling off in 1st and reverse gear giving me a judder like it was going to stall and difficulty going through the 2 gears. I returned to the garage and they checked for air pockets and gear oil level but it was fine I thought it might need wearing in as the supplier informed me over the phone. On the 28th January there was burning coming through and I decided to go back to the garage and was told I would have to have it stripped again, once the sub frame was removed there was a lot of leeway in the dual mass flywheel causing the judder and gear selection problem, they informed me they need to change the full kit.
I contacted the company and let the garage owner inform them of the problem they refused to believe it was the dual mass flywheel and said it was a faulty clutch and they would send out a replacement the next day and to pack the one on the car to return. They ignored the mechanic who had been doing this for 25 years. I had to pay £220 for 5 hour labour cost to remove the set.
Well the following day it arrived and the garage installed it, again the same problem which clearly pointed to the dual mass flywheel. My mechanic again phoned them for me saying they ignored his opinion and decided to go for an unbranded clutch again instead of the whole kit. I later got a call saying as I bought it through eBay so the rest of this dispute will have to go through them. They now want it all returned for them to test it.
I will now have to pay another £220 to have it removed and £25 to post it to them as they refuse to pay for postage. They informed me I cannot claim labour costs of them which I believe is wrong.
After checking their recent eBay feedback I can see I am not alone, check link below
eBay Feedback profile for techniclutch
They are advertising new parts yet other customers are experiencing problems and stating their parts are reconditioned or used.
I am not sure where I stand legally about claiming my money back for the labour costs and there false advertising on new goods which clearly are defective.
help
I would like some help with a problem I am having with company that I purchased some new car parts from eBay.
My cars clutch and dual mass flywheel went which meant a costly repair from Vauxhall or I buy the parts of eBay and go to a local garage. I decided to go for local garage, so I bought the parts from a company of eBay called techniclutch. I ordered a sachs kit but was later told the clutch was unbranded which he does not state in the ad, I ordered on the 31st December and did not receive them until the 7th January. I had the car taken by pickup carrier to the garage on the 12th January.
After having the set fitted I noticed a problem with pulling off in 1st and reverse gear giving me a judder like it was going to stall and difficulty going through the 2 gears. I returned to the garage and they checked for air pockets and gear oil level but it was fine I thought it might need wearing in as the supplier informed me over the phone. On the 28th January there was burning coming through and I decided to go back to the garage and was told I would have to have it stripped again, once the sub frame was removed there was a lot of leeway in the dual mass flywheel causing the judder and gear selection problem, they informed me they need to change the full kit.
I contacted the company and let the garage owner inform them of the problem they refused to believe it was the dual mass flywheel and said it was a faulty clutch and they would send out a replacement the next day and to pack the one on the car to return. They ignored the mechanic who had been doing this for 25 years. I had to pay £220 for 5 hour labour cost to remove the set.
Well the following day it arrived and the garage installed it, again the same problem which clearly pointed to the dual mass flywheel. My mechanic again phoned them for me saying they ignored his opinion and decided to go for an unbranded clutch again instead of the whole kit. I later got a call saying as I bought it through eBay so the rest of this dispute will have to go through them. They now want it all returned for them to test it.
I will now have to pay another £220 to have it removed and £25 to post it to them as they refuse to pay for postage. They informed me I cannot claim labour costs of them which I believe is wrong.
After checking their recent eBay feedback I can see I am not alone, check link below
eBay Feedback profile for techniclutch
They are advertising new parts yet other customers are experiencing problems and stating their parts are reconditioned or used.
I am not sure where I stand legally about claiming my money back for the labour costs and there false advertising on new goods which clearly are defective.
help