A software update carried out on all Bush/Goodmans/Grundig Freesat receivers on Tuesday 13th October 2009 has caused a large number of them to fail.
The faults include inability to change channel, loss of picture and/or sound, , no satellite signal, constant rebooting, to the extreme of unable to switch on at all.
Harvard Group (previously Alba) who are responsible for these brands are aware of the problem and have been telling customers to expect a new software download in the next few days, though that leaves many without viewing until then.
Freesat have released an official statement as follows;
Freesat has been made aware of a problem with a recent automatic update made to Goodmans, Grundig and Bush freesat HD boxes causing a number of boxes to freeze. The box manufacturer is working hard to resolve the issue as soon as possible. No other freesat boxes or TVs are affected.
The faults include inability to change channel, loss of picture and/or sound, , no satellite signal, constant rebooting, to the extreme of unable to switch on at all.
Harvard Group (previously Alba) who are responsible for these brands are aware of the problem and have been telling customers to expect a new software download in the next few days, though that leaves many without viewing until then.
Freesat have released an official statement as follows;
Freesat has been made aware of a problem with a recent automatic update made to Goodmans, Grundig and Bush freesat HD boxes causing a number of boxes to freeze. The box manufacturer is working hard to resolve the issue as soon as possible. No other freesat boxes or TVs are affected.
