Alright guys,
Right the thing is im paying for this 10MB internet speed but only getting around 1.5MB witch im not happy with... I have asked them what they can do loads of times and they just say its my area... Well that's bull because about 8 of my neighbours have Sky 10MB Broadband and they are getting about 6-8MB speeds!!!
So i e-mailed them complaining AGAIN and this time they sent back this:
Dear Mr Smith
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>
Thank you for contacting Sky Help Centre.
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>
In order for us to establish the cause of your connection issues with your Broadband Box, can you please follow the steps outlined below and supply us with the necessary information in the spaces provided then kindly return our email so that we can assist you further:
How many telephone sockets do you have in your property and out of these how many are in use?
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>Your Answer?
Is your Broadband Box connected to the master BT telephone socket?
This is usually the first socket at the point in which your telephone line enters your property. If you are still in doubt please call BT to check which is the master socket .
Your Answer?
In order to connect your Broadband Box to your telephone socket are you using only the cables we supplied or have you added different cables or telephone extensions? The preferred set up is shown below.
The microfilter should be the first piece of equipment plugged into the master socket.
The grey cable we supplied should then be connected into the ADSL/Modem side of the microfilter with the other end into the back of the Broadband Box.
All other telephony equipment should be plugged into the phone side of the microfilter, an adapter can be used here if necessary.
>
Your Answer?
Can you make us aware if you have a pre-filtered faceplate as shown below?
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Your Answer?
If you do not have a pre-filtered faceplate have you placed a microfilter on all of your telephone sockets which are in use?
Your Answer?
Can you please let us know which lights are displayed on your Broadband Box and what colour they are? (Delete as appropriate)
Router colour: Black / White
>Power Light: Green / Flashing Green
>Test Light: Amber / Flashing Amber / Off
>Wireless Light: Green / Flashing Green
>Internet Light: Green / Flashing Green / Amber
>LAN status: On / Off
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>
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The image below shows a typical Master socket. If you have one of these can you please unscrew the two screws on the socket and remove the lower half of the faceplate to reveal the test socket behind. Please switch and use the test socket to see if your issue is resolved.
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What was the result?
If your issue is a slow or intermittent connection and you are connecting wirelessly, have you tried the yellow Ethernet cable to see if the issue is the same?
What was the result?
If you are finding that your connection is running slow and not achieving the speed you should be receiving then please click on the link below for a list of common causes and solutions to resolving these issues.
Sky Broadband | Slow connection
For further assistance, you can visit our help centre online at Sky Help Centre
>
>
Kind regards
David
Sky Help Centre
Sky.com - your home for the latest news, sport and entertainment
So i replyed and i dont think its nothing to do with the wiring and i have checked everything what do you guys think? any suggestions? Im using OpenDNS to try and speed things up a little but not much really.
Any advice would be helpful
Thanks
Right the thing is im paying for this 10MB internet speed but only getting around 1.5MB witch im not happy with... I have asked them what they can do loads of times and they just say its my area... Well that's bull because about 8 of my neighbours have Sky 10MB Broadband and they are getting about 6-8MB speeds!!!
So i e-mailed them complaining AGAIN and this time they sent back this:
Dear Mr Smith
>
>
Thank you for contacting Sky Help Centre.
>
>
In order for us to establish the cause of your connection issues with your Broadband Box, can you please follow the steps outlined below and supply us with the necessary information in the spaces provided then kindly return our email so that we can assist you further:
How many telephone sockets do you have in your property and out of these how many are in use?
>
>Your Answer?
Is your Broadband Box connected to the master BT telephone socket?
This is usually the first socket at the point in which your telephone line enters your property. If you are still in doubt please call BT to check which is the master socket .
Your Answer?
In order to connect your Broadband Box to your telephone socket are you using only the cables we supplied or have you added different cables or telephone extensions? The preferred set up is shown below.
The microfilter should be the first piece of equipment plugged into the master socket.
The grey cable we supplied should then be connected into the ADSL/Modem side of the microfilter with the other end into the back of the Broadband Box.
All other telephony equipment should be plugged into the phone side of the microfilter, an adapter can be used here if necessary.
>
Your Answer?
Can you make us aware if you have a pre-filtered faceplate as shown below?
>
Your Answer?
If you do not have a pre-filtered faceplate have you placed a microfilter on all of your telephone sockets which are in use?
Your Answer?
Can you please let us know which lights are displayed on your Broadband Box and what colour they are? (Delete as appropriate)
Router colour: Black / White
>Power Light: Green / Flashing Green
>Test Light: Amber / Flashing Amber / Off
>Wireless Light: Green / Flashing Green
>Internet Light: Green / Flashing Green / Amber
>LAN status: On / Off
>
>
>
>
The image below shows a typical Master socket. If you have one of these can you please unscrew the two screws on the socket and remove the lower half of the faceplate to reveal the test socket behind. Please switch and use the test socket to see if your issue is resolved.
>
What was the result?
If your issue is a slow or intermittent connection and you are connecting wirelessly, have you tried the yellow Ethernet cable to see if the issue is the same?
What was the result?
If you are finding that your connection is running slow and not achieving the speed you should be receiving then please click on the link below for a list of common causes and solutions to resolving these issues.
Sky Broadband | Slow connection
For further assistance, you can visit our help centre online at Sky Help Centre
>
>
Kind regards
David
Sky Help Centre
Sky.com - your home for the latest news, sport and entertainment
So i replyed and i dont think its nothing to do with the wiring and i have checked everything what do you guys think? any suggestions? Im using OpenDNS to try and speed things up a little but not much really.
Any advice would be helpful
Thanks