Hey digi fam...quick question for you'al.
I am on a tracker product and when I agreed to that earlier in the year I was told I could change to a fixed product "at any time, without any fees", other than if I choose to go onto a product that has a fee. I called them up at the end of April to get a 3.95% fixed for 3y product and was told that I had to pay a early repayment charge to change product - I said sorry, and genuinely thought I had gotten it wrong, well f*ck me sideways, I find out today that I was actually right and was given the wrong advice! I obviously missed out the cheaper products due to the latest interest rise.
Question...do you think the bank has to honour the rates I had available to me at the time? I hate go all "karen" on them, but feel well f*cked over by the incorrect advice given!
I am on a tracker product and when I agreed to that earlier in the year I was told I could change to a fixed product "at any time, without any fees", other than if I choose to go onto a product that has a fee. I called them up at the end of April to get a 3.95% fixed for 3y product and was told that I had to pay a early repayment charge to change product - I said sorry, and genuinely thought I had gotten it wrong, well f*ck me sideways, I find out today that I was actually right and was given the wrong advice! I obviously missed out the cheaper products due to the latest interest rise.
Question...do you think the bank has to honour the rates I had available to me at the time? I hate go all "karen" on them, but feel well f*cked over by the incorrect advice given!