- Joined
- Aug 2, 2007
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Not long back I had a EON smart meter from a key meter fitted and topped up using the EON app. We received and email Fri saying you have now been moved over to EON next (the new company) and that login in online and top up your smart meter as usual. We downloaded the EON next app on the phone last night, managed to login and selected top up. Added £40 and it gave an error saying no internet connection or gremlins in the system please try again later.
So this morning we tried again same thing and it says the same. I rang up EON and they said you are no longer a EON customer and that we should have been informed of the take over but we weren't told of anything other than you have been moved. We contacted EON next and hour ago and explained we cant top up, this is were its gone crazy, she said"Oh you can't as we don't support that meter and we will have to put you a new meter in.
The smart meter is under 12 months and the V2 I was told. It has the small bluetooth handset looks like a tiny mobile. Does anyone know if this is right< millions of EON customers having smart meter taken out ? all at the same time ??. I asked for a call back from a manager as I didn't believe her. So were off out and no ones at home and a couple of quid on the meter and cant top up.
Is the EON next customer service woman correct?. The email I received said carry on as normal no need to do anything just top up as normal with the new EON next app.
So this morning we tried again same thing and it says the same. I rang up EON and they said you are no longer a EON customer and that we should have been informed of the take over but we weren't told of anything other than you have been moved. We contacted EON next and hour ago and explained we cant top up, this is were its gone crazy, she said"Oh you can't as we don't support that meter and we will have to put you a new meter in.
The smart meter is under 12 months and the V2 I was told. It has the small bluetooth handset looks like a tiny mobile. Does anyone know if this is right< millions of EON customers having smart meter taken out ? all at the same time ??. I asked for a call back from a manager as I didn't believe her. So were off out and no ones at home and a couple of quid on the meter and cant top up.
Is the EON next customer service woman correct?. The email I received said carry on as normal no need to do anything just top up as normal with the new EON next app.