Dear Customer,
MAINTAINING OUR HIGH QUALITY OF SERVICE
We’re making some changes to your service in order to maintain the quality and reliability of internet connection for all our users*.
HOW WE’RE DOING THIS
We’re changing our Terms & Conditions and introducing a monthly** usage quota of 150 hours’ internet access. This works out at an average of five hours a day, every day. Based on your recent usage this is a lot more than you’re likely to need.
WHY WE’RE DOING THIS
There are some customers who keep their computers connected to the internet for long periods of time. This affects the level of service everyone else receives across your network, and isn’t fair on you and others. Levelling the playing field with a fair and reasonable usage level for all will help us give everyone a reliable quality of service.
MAINTAINING OUR HIGH QUALITY OF SERVICE
We’re making some changes to your service in order to maintain the quality and reliability of internet connection for all our users*.
HOW WE’RE DOING THIS
We’re changing our Terms & Conditions and introducing a monthly** usage quota of 150 hours’ internet access. This works out at an average of five hours a day, every day. Based on your recent usage this is a lot more than you’re likely to need.
WHY WE’RE DOING THIS
There are some customers who keep their computers connected to the internet for long periods of time. This affects the level of service everyone else receives across your network, and isn’t fair on you and others. Levelling the playing field with a fair and reasonable usage level for all will help us give everyone a reliable quality of service.