Sorry if this is repeated thread, my mates daughter's laptop (packard bell easynote tm01-rb-015uk) has a virus, malware and pop ups.
She downloaded games,"free" PC health check up, etc.....
I tried to uninstall Advance System Protector, Speed Test 127, Super Optimizer, SuperFast PC, Uniblue but to no avail.
Every time you turn it on you get pop-ups, when you try to access the internet it never connects stating "unable to connect to proxy server".
I tried via an usb stick to download AVG and CCleaner but doesn't fully install.
I was thinking of doing a factory reset but the laptop is very slow/unresponsive, it doesn't show a recovery drive and my mate doesn't have any recovery discs.
Any advice/help please.
Thnks
She downloaded games,"free" PC health check up, etc.....
I tried to uninstall Advance System Protector, Speed Test 127, Super Optimizer, SuperFast PC, Uniblue but to no avail.
Every time you turn it on you get pop-ups, when you try to access the internet it never connects stating "unable to connect to proxy server".
I tried via an usb stick to download AVG and CCleaner but doesn't fully install.
I was thinking of doing a factory reset but the laptop is very slow/unresponsive, it doesn't show a recovery drive and my mate doesn't have any recovery discs.
Any advice/help please.
Thnks