elniro
Inactive User
- Joined
- Mar 16, 2005
- Messages
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I built a new computer. It has Asus Z87-K motherboard and OS is Windows 7 64 bit. Problem is that my USB3 external hard drive is not working. I connect it and it says installing driver then comes up with driver installation failed.
I have done the following troubleshooting:
- Uninstalled the 'mass storage device' under device manager, reconnected drive, but same issue
- Uninstalled USB3 drivers, downloaded latest version from website (which is same version as came on the motherboard CD), reinstalled drivers, same issue
- Checked under disk management, but it is not showing there
- Tried the drive in USB2 port, not working there either. Tried in usb3 ports on both front of case and motherboard ports
- Tried the drive in 2 laptops, picks up fine, works with no issues (laptops dont have any usb3 ports)
- when i go to devices & printers, it shows the device under unidentified. When i go into the properties there it says drivers are up to date and device is functioning fine. I downloaded the western digital se driver from their website, and tried pointing to that, but it says windows has determined the device driver is already up to date.
- I dont have any other usb3 storage device to test with.
Does anyone know the solution to this annoying problem please?
Many thanks in advance!
I have done the following troubleshooting:
- Uninstalled the 'mass storage device' under device manager, reconnected drive, but same issue
- Uninstalled USB3 drivers, downloaded latest version from website (which is same version as came on the motherboard CD), reinstalled drivers, same issue
- Checked under disk management, but it is not showing there
- Tried the drive in USB2 port, not working there either. Tried in usb3 ports on both front of case and motherboard ports
- Tried the drive in 2 laptops, picks up fine, works with no issues (laptops dont have any usb3 ports)
- when i go to devices & printers, it shows the device under unidentified. When i go into the properties there it says drivers are up to date and device is functioning fine. I downloaded the western digital se driver from their website, and tried pointing to that, but it says windows has determined the device driver is already up to date.
- I dont have any other usb3 storage device to test with.
Does anyone know the solution to this annoying problem please?
Many thanks in advance!
