hi I'm new to forums and also technomate. where in, I suspect lies the problem. I live in Andalucía Spain and WAS receiving BBC 1/2 ITV via intelsat 907 and sky package via astra 2/eurobird. All was well in my world, that was until I lost sound on BT sport. I managed to get BTsport back by doing a rescan but somehow lost the beeb. After much ado about everything I decided to do a factory reset . Thinking I would then rescan both satellites and all would be well. The rescan has worked for the sky lot but when I scan intelsat 27.5 907 TP 11.495 v 44100 It does not see/find the BBC or ITV channels!! I think from what I have read I may need a patch which I may have deleted when I did the factory reset. My questions are do I need the patch, where do I get it from and how do I load it onto the technomate I have a pen drive & hdd. many thanks donrob