Virgin Media Modem Policy

j_z90

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23. When canceling my broadband what happens to the modem?

If you are canceling just the broadband and NOT the TV service, you can dispose of the modem yourself, the modem DOES NOT have to be returned to Virgin Media.

However, if you are canceling TV and broadband and engineer will be dispatched to disconnect the services and reclaim the TV set-top-box he will also take the modem at this time.

Note: Virgin Media no longer send out jiffy bags for customers to return their modems because a high volume of modems returned in this fashion were damaged in transit.
 

zerofool2005

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That ownz. At least you can now sell your modem properly :D without running the risk of anything happening
 
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