hi , you need too contact skrill ! i went too skrill and demand a full refund and stated i have been too my bank i was refunded on friday , and funny enough once he had a message from skrill telling him they where retracting the payment he contacted me saying he can have it with me by 1pm the next day , i replied if you don't reply too customers about there orders , what chance would i have with my warranty and then said i wanted too be fully refunded , he didnt not reply and i was very soon after refunded ,