Hi guys, and gals
i thought i would post up my experience i just had with samsung, im totally blown away and it has restored my respect for large companies.
I bought myself the new galaxy note 4 last month, and decided to give my perfect condition note 2 to the wife.
She used it for a couple of weeks then it froze up, the emmc chip had failed and no matter what i done to it - it wouldn't come back to life (odin etc).
The phone i had been using for over 2 years so was out of warrenty and i knew it, but i thought i would try samsung to see if they would help, after all they knew there was a problem with the "insane" emmc processor so they updated the chip.
I rang them up and gave them all the details of the phone and they said no problem that will be repaired under warranty!!!, they then sent me a jiffy bag with a box to put everything in inc the charger.
I sent that of sat before last, the phone was returned fully working weds last week!!!. A check with an app proved they had changed the mainboard as the processor is now "sane".
I bought the machine in oct 2012 and here in dec 2014 they have done the right thing!.
I think samsung has done a truly good thing here, i have plenty of samsung equipment here and i'm sure i will now continue to purchase their goods.
Anyone else had excellent customer service from them?, people are always singing and dancing about apple service which i agree is good but i doubt they would have repaired an 2 year plus iphone like that without paying for their extended warranty.
i thought i would post up my experience i just had with samsung, im totally blown away and it has restored my respect for large companies.
I bought myself the new galaxy note 4 last month, and decided to give my perfect condition note 2 to the wife.
She used it for a couple of weeks then it froze up, the emmc chip had failed and no matter what i done to it - it wouldn't come back to life (odin etc).
The phone i had been using for over 2 years so was out of warrenty and i knew it, but i thought i would try samsung to see if they would help, after all they knew there was a problem with the "insane" emmc processor so they updated the chip.
I rang them up and gave them all the details of the phone and they said no problem that will be repaired under warranty!!!, they then sent me a jiffy bag with a box to put everything in inc the charger.
I sent that of sat before last, the phone was returned fully working weds last week!!!. A check with an app proved they had changed the mainboard as the processor is now "sane".
I bought the machine in oct 2012 and here in dec 2014 they have done the right thing!.
I think samsung has done a truly good thing here, i have plenty of samsung equipment here and i'm sure i will now continue to purchase their goods.
Anyone else had excellent customer service from them?, people are always singing and dancing about apple service which i agree is good but i doubt they would have repaired an 2 year plus iphone like that without paying for their extended warranty.
