just found this on another forum
Help > Service status > Results
Service status
Your Service Status for telephone number 01384Thursday 31 March 2011, 19:57
Broadband Disrupted Service
TV Disrupted Service
Phone Good Service
Broadband feature interruptions
The following issues may be affecting some aspects of your Virgin Media Broadband service.
You will currently be experiencing problems accessing the My Virgin Media area on our website. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised: March 31 2011, 10:13
Estimated repair time: March 31 2011, 21:00
Fault reference: F001560882
You will currently be experiencing problems accessing the V Stuff application. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised: March 28 2011, 10:13
Estimated repair time: March 31 2011, 21:00
Fault reference: F001557290
TV feature interruptions
The following issues may be affecting some aspects of your Virgin Media TV service.
You will currently be experiencing a loss of Video On Demand service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised: March 23 2011, 18:58
Estimated repair time: March 31 2011, 21:00
Fault reference: F001553509
There are no known problems affecting your Phone service.
If you are still having issues with your services why not try to find your answer in our help area.
Alternatively you could search questions and answers from other customers in our
Help & Support Forums.
However if these do not solve your problem then please let us know by contacting us free on 151 from your Virgin Media Phone or call 0845 454 1111 from any other phone line.
could actually be the problem