Yeh I think you have hit the nail on the head...I mean yes I could charge her more for the work...BUT she has already been ripped off and I need to rebuild the trust she doesn't have in the IT service provided to her...I'm in a pickle because I don't want to over charge her but the same time I want to move to a service contract with her and obviously if I charge a hourly rate she considers cheap there would be no need for her to move to a contract....