Free Microsoft Hardware!! Best Freebie in ages :)

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after getting the email about pop i rang them and explained i got the entertainment desktop 8000 as a present so no pop.
was given a new case number and put through to hardware support, they no longer do the 8000 so sending me the 7000
 
i rang them and they wanted to do remote desktop with me, told them i'm not comfortable with the process, then he started asking me about desktop 8000 software and what is was called, had to end the call due to phone calls on my mob?, darnt ring back now, however they have sent me a pop email.....any ideas?....
 
Hello,

I've sent This as a PoP


Service Request Data

1. SR #:
2. Problem description:


Product Data:

1. Product: Microsoft SideWinder X8 Mouse
2. Type: Hardware
3. SKU Code:
4. Product ID:

Here is also a copy of The Email that I got from Amazon when I purchased My Keyboard.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
From: "Amazon.co.uk" <[email protected]>
Sent: Friday, January 15, 2010 3:52 PM
To: <[email protected]>
Subject: Your Amazon.co.uk order has dispatched (#202-*******-*******)

> Dear Customer,
>
> Greetings from Amazon.co.uk,
>
> We are writing to let you know that the following item has been sent to:
>
> Deus Evil
> 999 Hell Street
> Satan's Domain, Hell HE67 3LL
> United Kingdom
>
> using Home Delivery Network Limited.
>
> Your tracking number is 81CA0169********. You can use this number to track
> the delivery status of your order online by visiting Your Account at
> http://www.amazon.co.uk/your-account. For more information about tracking
> your order please visit our Help Page at Amazon.co.uk Help: Tracking Your Order.
>
> For more information about delivery estimates and any open orders, please
> visit: http://www.amazon.co.uk/your-account
>
> Your order #202-*******-******* (received January 15, 2010)
> -------------------------------------------------------------------------
> Qty Item Price Shipped Subtotal
>
> ---------------------------------------------------------------------
>
> Microsoft items (Sold by Microsoft):
>
> 1 Microsoft Sidewinder X8 Mouse £42.99 1 £42.99
>
> 1 Microsoft Sidewinder X6 Keyboard £69.99 1 £69.99
>
> Shipped via Home Delivery Network Limited (estimated arrival date:
> February 04,
> 2010).
>
> -------------------------------------------------------------------------
> Item Subtotal: £112.98
> Shipping and handling: £0.00
>
> Total: £112.98
>
> This completes your order.
>
> Your right to cancel:
> At Amazon.co.uk we want you to be delighted every time you shop with us.
> Occasionally though, we know you may want to return items. Read more about
> our Returns Policy at: Amazon.co.uk Help: Our Returns Policy
>
> Further, under the United Kingdom's Distance Selling Regulations, you have
> the right to cancel the contract for the purchase of any of these items
> within a period of 7 working days, beginning with the day after the day on
> which the item is delivered. This applies to all of our products. However,
> we regret that we cannot accept cancellations of contracts for the
> purchase of video, DVD, audio, video games and software products where the
> item has been unsealed. Please note that we are unable to accept
> cancellation of, or returns for, digital items once downloading has
> commenced. Otherwise, we can accept returns of complete product, which is
> unused and in an "as new" condition.
>
> Our Returns Support Centre will guide you through our Returns Policy and,
> where relevant, provide you with a printable personalised return label.
> Please go to Amazon.co.uk - Returns Support Centre to use our Returns
> Support Centre.
>
> To cancel this contract, please pack the relevant item securely, attach
> your personalised return label and send it to us with the delivery slip so
> that we receive it within 7 working days after the day of the date that
> the item was delivered to you or, in the case of large items delivered by
> our specialist couriers, contact Amazon.co.uk customer services using the
> link below within 7 working days after the date that the item was
> delivered to you to discuss the return.
>
> Amazon.co.uk Sign In
>
> For your protection, where you are returning an item to us, we recommend
> that you use a recorded-delivery service. Please note that you will be
> responsible for the costs of returning the goods to us unless we delivered
> the item to you in error or the item is faulty. If we do not receive the
> item back from you, we may arrange for collection of the item from your
> residence at your cost. You should be aware that, once we begin the
> delivery process, you will not be able to cancel any contract you have
> with us for services carried out by us (e.g. gift wrapping).
>
> Please also note that you will be responsible for the costs of collection
> in the event that our specialist courier service collect a large item from
> you to return to us.
>
> As soon as we receive notice of your cancellation of this order, we will
> refund the relevant part of the purchase price for that item.
>
> Should you have any questions, feel free to visit our online Help Desk at:
>
> Amazon.co.uk Help
>
> If you've explored the above links but still need to get in touch with us,
> you will find more contact details at the online Help Desk.
>
> Note: this e-mail was sent from a notification-only e-mail address that
> cannot accept incoming e-mail. Please do not reply to this message.
>
> Thank you for shopping at Amazon.co.uk
>
> -------------------------------------------------
> Amazon EU S.Ã .r.L.
> c/o Marston Gate
> Ridgmont, BEDFORD MK43 0XP
> United Kingdom
> -------------------------------------------------
>
>
>

________________________________________________________________

It Might work But I shall keep You all Notified.

Deus
 
used the above as a template, so thank you to Deusevil, bunged in my own details, looked on amazon.co.uk for item number & price, submitted..will let you know what happens ;)
 
here is a copy of the email i got, i cant see this working as they want photos of the faulty item

Thank you for contacting Microsoft PC Hardware Technical Support.

My name is S****** and I would help you with Wireless Laser Desktop 6000.

*****, from the information provided by you in your response and the results of the test that you have tried, it seems that the issue lies with the device. Hence, to resolve this issue, we will go ahead and provide you with a replacement for it.

However, to provide you the replacement and set the warranty date, we need you to provide a copy of the purchase receipt which clearly indicates the date of sale and the name and address of the store from which the device was purchased, as well as the screenshot of the keyboard and mouse showing the Serial Number as well as the Product ID (P/N).
Note: The following items are unacceptable items as proof of purchase: Text documents, Bank or credit card statements, hand-written receipts, and statement from eBay, Amazon Marketplace, or other non-retail forms of evidence.
You can send your proof of purchase and the screenshot of the keyboard and mouse displaying the Product and Serial Number by simply responding to this email with the items requested. Please follow the instructions below:
1. If you have access to a scanner, scan the receipt. You can also use the camera on your mobile phone or a standard digital camera to take a picture of the receipt as well as the back of your keyboard and mouse. Both the receipt and the screenshot of the back of your keyboard are required and the numbers must be clear on files. If you purchased online, a screenshot of the receipt will suffice.
2. Respond directly to this email, including your attachments (the purchase receipt file as well as screenshots). Please note that you must respond to this email for us to proceed with warranty validation. If you do not use the reply option to this email we will be unable to relate your response to your service request and your resolution will be delayed.
3. With the information also include the Product ID (P/N) located on the bottom of the device.
4. Ensure the file (attachment) is less than 1 megabyte in size. If your file is larger, your mail may be rejected by our system.
5. Send your attachment in JPG, GIF, or TIF format. This minimizes the file size, and also ensures that we can open your file successfully.
We will monitor your service request for your response. If we do not receive a response within ten (10) business days, we assume that you no longer need help and the incident will be closed.
If anything in my e-mail is unclear or you require further help, don't hesitate to let me know. It is my pleasure to be of assistance. I will look forward to your response.

Regards,

S******
Microsoft Product Support Services

To provide additional feedback or to explore more support options, please visit the Microsoft Help and Support Website at: Hardware

Get an exclusive discount with the Microsoft Online Store for a future Microsoft Hardware product purchase. Register Your Product Today and Get 15% Off at the Microsoft Online Store. More information can be found at: Microsoft Mouse and Keyboard Hardware - Product Registration
 
DJJama said:
Ok.
If you do something similar to my post above you will soon get this email.
There was no need for proof of purchase.

Code: 
You don't have permission to view the code content. Log in or register now.

Fill that in and free hardware :)

I will edit my original post to include this

Jama
Click to expand...

When you replied to this how long did reply back take? mate did his this morning but hasn't heard anything yet.

Anybody else had replies to this yet?
 
sent my POP of last night and not heard anything from them yet
will keep ya all imformed
 
Im sure they have gotten wise to this lol

Emailed them the amazon recipt, See what happens


Anyone got an X6 keyboard incase i need to take photos ? lol
 
Just got this

Dear Sir/Madam,

Thank you for your email.

In reference to your support case with reference number ########, I'm glad to inform you that I can offer you a warranty replacement for the hardware you're facing difficulties with however I request you to write back to us with the following information, for us to place an order on your behalf for a replacement



Name:



Complete Mailing Address:

Phone number:



Email id:



Postal Code:



Many thanks for contacting us.



Kind regards,



RESHMA CHITRA

Customer Service Professional |Microsoft Customer Services



Convergys is an independent service provider to Microsoft and is acting under its instructions.



Protect Your PC: Microsoft recommends that you protect your PC from Viruses and Security threats. Please visit our website Protect Your PC in 3 Easy Steps and follow the steps to stay secure.
 
Im still waiting here no reply back yet:thumbdown:

Fingers crossed i will get a reply by the morning
 
well still no email back from them yet have resent email so hopefully will get 1 soon
 
The product ID provided could not be processed because of a system or network error. Please try again in a few minutes.
 
I got an email last night asking for postal address lol

will keep you updated :Clap:
 
Having problems with form keeps saying:

The product ID provided could not be processed because of a system or network error. Please try again in a few minutes.
Click to expand...

Will Keep trying I guess :(
 
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