okay to start with have you the details of your line if so does it start with C: or N:
open notepad.type the cline details in exactly as they were sent to you. it should look like this.
C: xxxxxxxx xxxx xxxxxx xxxxxxx and may have 01 02 03 04 05 06 07 08 b09 10 11 12 13 14
then close notepad and when it asks to save say yes and ftp this file into etc folder on box.
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