djdbg
Inactive User
- Joined
- May 9, 2006
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I have been asked by a friend at work to fix her sons laptop.
It is a Dell Latitude D600 running Windows XP professional.
Switch it on and it has "welcome to windows", press Ctrl-Alt-Delete to begin
Then
Log on to Windows
Very quickly it shows loading your perosnal settings and then immediately
new box says, "please wait", logging off...
it takes some time to log off and then sticks with just the picture from the desktop showing no icons or start menu etc.
i tried in safe mode but same scenario.
I have spoke with the woman, she doesn't have any boot disks or start up cd-roms. My computer runs on home edition not professional. the good news is she isn't concerned about saving any information, will only be some games that can be re-installed and some pictures the kid has drawn.
Anybody got any solutions?
cheers
It is a Dell Latitude D600 running Windows XP professional.
Switch it on and it has "welcome to windows", press Ctrl-Alt-Delete to begin
Then
Log on to Windows
user name and password
the user name is automatically entered as User, no password necessary, just hit enter or OK.
Very quickly it shows loading your perosnal settings and then immediately
new box says, "please wait", logging off...
it takes some time to log off and then sticks with just the picture from the desktop showing no icons or start menu etc.
i tried in safe mode but same scenario.
I have spoke with the woman, she doesn't have any boot disks or start up cd-roms. My computer runs on home edition not professional. the good news is she isn't concerned about saving any information, will only be some games that can be re-installed and some pictures the kid has drawn.
Anybody got any solutions?
cheers